Hyatt Place Colorado Springs / Downtown

"Rooms are great how ever the only reason we booked this hotel was the "bar" located in the lobby. Turns out the bartender didn't know how to mix any drinks. They didn't have any whiskey. Wish I would have known that the bar was a total bust. Probably won't be booking again."

"Rooms were neat, clean and spacious. Morning breakfast was good. The only problem is they have valet parking which costs 29$ per day, but otherwise you need to park on the streets which might be difficult during the peak seasons when there are a lot of tourists"

"This Hyatt is located in downtown Colorado Springs. The inside is beautiful. The front desk staff are helpful, friendly and informative. The rooms are very nice and super clean. They offer a free tasty breakfast, a bar, Starbucks coffee, a fireplace to by and relax, and indoor pool and hot tub. I will definitely stay here again."

"The young man that works nights was super helpful and kind. The rooms are nice and clean and this location is close to a lot of restaurants and outings that you can walk to. I was on the 7th floor and the view was pretty decent too. Nice spot and nice folks. The continental breakfast was more than that, it was full omelets, French toast, biscuits and gravy, sausages, oatmeal, yogurt, eggs, cereals, fruits, 4-5 drink selections and more. It was a great start for a day of goofing off in town."

"We stayed at the hotel for New Year's Eve for our wedding anniversary. We were unsure where to check in as the front desk doesn't look like a front desk (no signage, etc). The employee was very nice and helpful assigning us a room. However, when we arrived in the room, the bed looked like the sheets were reused as there was hair on the bed sheets/pillows. The lady who checked us in was very understanding, assigned us another room and thanked us for our understanding as other customers have not been as nice when "things like this happen." With expectations high and looking forward to a wonderful anniversary, we go into the next room and there is a dirty hair-covered sock on the bathroom floor, handprints on the mirror, and dirty bath towels in the closet. The bedding didn't look clean either. Rather than change rooms again, we showed the lady pictures of the room condition and just asked for clean bedding, made up the bed ourselves, and bought cleaning supplies for the room. There were no cleaning services on New Year's day and we checked out on 2 January. I must say the staff was very nice during our stay, from valet parking, breakfast staff, etc., until we got to check out. We told the new lady at the desk, who appeared to be the manager training another guy, about our experience. She was dismissive and unconcerned, and didn't offer any compensation/discount, which you would expect, considering the time and money we spent during our anniversary to make the room comfortable. While the location is nice and most of the staff is too, we will likely spend our money elsewhere next time. The hotel just doesn't seem to be worth it."