Sonder The Artesian

"Stayed in multiple units in this building over a few months after a move to the area and had issues in every single one: - first, the advertised size of a studio unit on the site is 313sq ft. Only one of the five studios I was in was actually over 313 (the smallest was 253sq ft!) - the wifi went out for 24 hours while I had to work. I received an email it was fixed when it still wasn’t. - I had a toaster that set off breakers every single time, a kettle that leaked, cold water was turned off in the kitchen sink, a toilet that was flushing with hot water, yet you’d constantly find yourself taking lukewarm showers because there wasn’t enough hot water for the whole building, bad shower water pressure, paper thin floors and walls (I was woken up by people on the phone next door or moving furniture upstairs). - the worst was when the city had to do water main work. We were only notified after the water had been clearly shut off for hours. It was supposed to be resolved that day. When there was still no water the next day, I inquired about whether Sonder would provide water of any sort and they said they were on it. Some 30 hours after the shutoff they provided tiny water bottles in the lobby. There was a second shutoff we were notified of and this time they were more proactive about providing two tiny water bottles per unit. I understand this may have been unforeseen, but the response was completely inadequate. Going 24+ hours without water and only receiving barely enough for one person to hydrate for 6 hours, let alone washing anything or showering, is not acceptable. The location is great and the units were clean, but I wouldn’t say it’s worth the hassle or the price."

"Always very clean and consistent between locations. Great for a short stay while visiting family or business. Elevator was out when we arrived and staff rushed to our assistance and carried our bags up. Everything perfect except the bench at the end of the bed! It’s too long and my husband kept hitting into it so we had to move it. Since it’s a tiny room you need a landing place or additional seating but get a smaller one."

"This is a great place to stay!! We stayed here for a month and couldn’t have asked for anything better. It had everything we needed for a month’s stay. It is in a great location, rooms are clean and new. Street parking was fairly easy (some nights had to park two blocks away but nothing terrible, safe neighborhood to walk in at night)The service of Sonder is top notch as well. Anything we needed they responded right away. Highly recommend!"

"The loft apartment was lovely, super easy to get to and the space under the stairs was perfect for tucking suitcases out of the way. The little touches were extremely thoughtful (I appreciate an apartment that leaves you some dishwasher tablets, laundry pods and surface spray). Senor Bear across the road is great for a light dinner and it was nice to have a full size fridge for leftovers. If I was going to stay in Denver for a longer period, I would definitely book this apartment again. My only suggestion would be to rope in a local artist (there are 2 galleries within a block) to paint the loft. Looking at all that wood had my fingers itching to throw some colour on there."