Compass Health Systems

"Scheduled an appointment for my daughter. Dr. calls an hour early; ok honest mistake. Dr. calls back at normal time and seems to be good conversation with my daughter. Talks about submitting a prescription for her, for a low dose medication. 3 days of checking with the pharmacy and nothing. Sent in a message and called, just to find out the Doctor had no recollection of the appointment and marked her as a no show. Tried to have another appointment today and never got a phone call. Called the 800 number and was told we were next on the list for some other Doctor than who she originally spoke to call us; yea no call and their main number goes to their after hours messaging. Time off from work - wasted. Trying to get my daughter the help she needs - failed. Having to start all over again - beyond frustrating."

"Don't waste your time with this group of remote-working amateurs. So frustrating. Between waiting on a telehealth call from the doctor that never came to calling the 800 number over 10 times to try and get them to fix my account, this has been such a waste of time. If they had a ZERO STARS option I would use that. I'm surprised these people are allowed to operate a health care business."

"I took a short term leave in September and am still waiting on them to complete paperwork. I have told them multiple times I am not getting paid and my job is on the line until I get the paperwork. It doesn’t help there isn’t a local office for me to go and stay until they have my forms completed. It is terrible! They don’t care about their patients at all. I do NOT recommend at all."

"I have never worked with such an unprofessional institution, and a doctor's office no less! Don't go here if you want to get treated. If you just want to spend $30 a month for "treatment" but not get your prescription filled ,go or it. If you want to talk to a person outside of your "appointment" good luck. If you do get to talk to a person they are just as burned out and rude as you would expect. If you do chose to work with them keep your literal and metaphorical receipts. Absolute waste of time, energy, and money. Oh update- I finally spoke to a moderately polite person who told me they haven't been able to send or receive emails FOR WEEKS."

"There was a miscommunication with my insurance to the initial person I spoke with. I called and corrected it twice, to which no one corrected it in their system. The day of my appointment rolls around, I sit around waiting for a call. After no call, I call the number available and someone told me the Doctor would call me shortly. I get no call, I call again and get told the same thing. An hour and a half after my appointment time someone tells me they couldn’t verify my insurance. I would take it as a miscommunication the first time but after correcting 2 people, and the issue persisting I would expect a call from someone informing me that I would not be getting a call the morning of my appointment. I haven’t even “seen” (loose use of the term as its ALL telehealth) and I will not be at this point. Their customer service representatives are incompetent."