Low T Center | Colorado Springs

"I don’t like leaving negative reviews, but man has this place gone off the cliff. Experience with them started off great (about three years ago) but has significantly declined with their recent purchase by another company. Right off the bat they adjusted my TRT dosage with only the explanation of “that’s how the new company does it”. TRT dosages aren’t a one-size-fits-all thing. Mine was well dialed in after a little over two years. So much for what’s best for the patient. They also used to have an app to record injections and pull lab results — wasn’t great, but that’s now gone. If they have a new app, I’ve received no communication about it. Now I just use the Apple Health app to keep track. They also use Village Lane Apothecary for shipping the injections. Good luck getting your injections on time and even greater luck actually speaking to someone in their customer service dept to get an answer as to why it takes two weeks to ship an order. Read the other more recent reviews… Might be best to shop around if you’re looking for a TRT solution."

"Oh. My. God. I could sit here and write out a 5 page essay on this place but I'll save both of us time by just saying: Don't. Don't go here, don't waste your time, don't waste your sanity, don't have your patience tested, don't. I've been a patient here for 6 months, and I cannot even begin to count the amount of hoops they've had me jump through, how many cancelled orders, how many times I've called and no one has answered, how many unnecessary lab tests I've had to do. It's not worth it anymore. I'm trying a different clinic and I recommend everyone do the same. Don't let them convince you they have a new system that is better and more efficient, it's worse and will frustrate you every step of the way. Don't."

"Update from my initial review: They are back to normal. If not better. My last two visits, today and last week, were outstanding. Both normal afternoon appointments. Waiting room had 1-2 people. It was just minutes and they were calling my name. Total visit time for each appointments was around 10 minutes. They were fast. pleasant, and efficient. I was shocked last week and hoped it would continue. Today was a happy repeat of last week. It is an impressive turn around from a difficult start. Excellent five star work! Regards, Danny Birmingham"

"This place used to be great, about six months ago I began having problems with their pharmacy that required me to come in for shots until the new ones shipped. Then they changed their system without communicating that it was coming. I’ve spent the last five weeks waiting on a telehealth consultation and having to go in for shots, again. Currently they are understaffed. When you do go in you will wait. It’s been my experience is that you’re going to spend a minimum of an hour and half. Pretty awesome when you pay for the self inject to be shipped to your house. Spend a little more money and save yourself a ton of frustration by going to a different provider."

"Disappointed Customer. Ive been a client since February, besides some shipping delays service has been great up until recent changes. I received the email for changes and waited a few weeks for the initial rush to subside. I went on a Saturday to do blood draw and the wait was 2 hours as expected. When I finished everything the front desk let me know my card would be ran for lab services and they would call Monday to set up my telehealth appointment. Monday came and went with no call. I have called 4 times in the past 2 weeks since that appointment, messaged in the app and no calls or messages back. The system change was very poorly planned and hurt customer service severely to the point I am ready to go elsewhere."