10th Medical Group - Air Force Academy (Main Campus)

"Always the worst! Long waits, no one helping, the worst customer service I’ve ever experienced in my 26 years of dealing with government medical facilities! Whomever runs this place should be ashamed, have some pride and train your people!! Just one example…I waited 20m to check-in at X-Ray! Ridiculous, hire some help or get your military out from there desks and teach them what customer service is!!"

"No flexibility for appointments. Waited 3 wks to get in and day of appointment called to indicate I'd be 15 minutes late due to traffic jam. Staff canceled appointment by policy requiring mandatory reschedule of appointments over 10 minutes late. Next appointment 3 wks later. That extra 5 minutes would have really put out the support staff I'm sure. No big deal - I'll wait another 21 days...it's just my health. And military leaders wonder why retention is so bad. I'd say terrible support services are in the top 3 reasons. Since it's an entitlement, I guess you get what you pay for."

"Showed up early as instructed to fill out paperwork, only to find the building unlocked but completely empty. After wandering around for 10 minutes, I found a receptionist in a different department, but unfortunately, she refused to even attempt to page the front desk. It's been another 20 minutes, and I should be done with my paperwork and been checked in at this point but I'm still staring at closed windows and am empty reception desk. BTW, the older male receptionist at the family health desk is super rude. I had to ask him three times if the doctor was running behind before he actually answered me, and then he dramatically and visibly rolled his eyes at the lady who was in line behind me as soon as her back was turned."

"If I could give this place a zero star rating I would. I was told to arrive 1 hr and 20 min early to my orthopedic appointment. For X-rays and then to be seen. I did so, I arrived 1 hr and 30 min early, got my X-rays and then checked in at the orthopedic clinic only to be told that the dr is running 30 min behind each appointment. I arrived at 0830, my appointment is at 1020…it is now past 11am and I have not been seen. They asked if I wanted to reschedule which I declined because I WORK FULL TIME. I had to request PTO to come here, their inability to run this place correctly is infuriating and very disappointing. I have a friend on Medicaid that receives better treatment than this."

"Well well well- another one star added to the rating. I hope DHA reads this review because everywhere MHS Genesis goes seems to remove the healthcare from the facility. The enlisted/commissioned seem happy enough (probably because they get to do “training” or sell bake goods) and the civilians seem disgruntled. I don’t blame them, they’re probably treated inhumane within their flights as to be expected with any Air Force medical. All in all the customer service blows (unless their making money for a fundraiser, but then again that’s probably the favored personnel are placed)"