UCHealth Family Medicine - Firestone

"Dr Nouhan is best doctor I’ve ever had, he’s understating of my needs and he’s my biggest supporter . He makes me wanna succeed and take care of myself, his staff is a reflection of himself and it is a very comfortable peaceful atmosphere"

"Well the hole thing only took like 40 minutes!!! I was in and out, tetanus shot, wound bandaged, and a script for antibiotics. Initially, I had asked for the prescription to be sent over to my usual pharmacy that is inside of a clinic. Not thinking that the clinic was already closed and would not open till Monday. When I realize this, I called UC health and ask them to transfer the prescription to the Safeway right down the street from my house may be a four minute drive. They transferred it and the Safeway already was working on filling it when I got back to the pharmacy maybe five minutes from the phone call. Got my script and got on with my weekend. Super fast, super friendly, super knowledgeable, super efficient."

"EDIT: UC Health’s response to my review goes to show they still don’t understand the issue here. I’m not confused about what was billed. It’s very clear to me that the doctor billed for both a preventative visit as well as a regular office visit. In plain terms, the Dr did NOT perform any services, or exam, related to the preventative visit that was scheduled but still billed my insurance for it. ORIGINAL REVIEW: I really used to like this facility and in particular Dr. Hsu. However, in recent months, it’s been very difficult dealing with this location in terms of getting an appointment, especially via the app, and the care I’ve received has been frustrating. Most recently, I scheduled a preventative visit in which I saw the doctor for less than 10 minutes. During that 10 minutes, Dr. Hsu focused only on one particular historical health issue and did not ask me any questions related to my general health. Furthermore, no exam was conducted during my visit that would normally be done during a physical. I later received a bill showing the Dr had charged for both a preventative visit as well as a general office visit. I tried to contest this with UC Health but was told that I had received a letter outlining what was part of an annual check up and what wasn’t. I don’t recall any letter and have no record of it. Furthermore, it was the Dr who focused on the one issue and who failed to perform any sort of exam or guide me on the fact that the one topic she CHOSE to discuss was outside a preventative visit. So now, I didn’t actually receive a preventative check up but can’t schedule another one since my health insurance only allows one per year, and I have an unexpected bill because the Dr chose to discuss something specific to my health. Isn’t it fraud to bill insurance for something that wasn’t done? This whole thing feels very sketchy to me and I’m no longer comfortable being seen in this facility when practices like this go unchecked."

"I got new insurance and moved so I had to find a new provider near me. I was very impressed with Dr. Hsu! She was so nice and bubbly. I felt very welcome in this office and she put me at ease. It can be hard to find physicians that aren't rushed or cold, but she was anything but. She took her time to comb through my medical history and really cared about making sure I was on a good path moving forward. I am excited I found such a fun doc and will definitely be returning for any needs I have in the future."