AdventHealth Medical Group Internal Medicine at Highlands Ranch 9088 South Ridgeline Boulevard, Highlands Ranch, CO 80129

"This has to be the worst dr office I have been too. Dr Ellen Burkett read the wrong patient results to me my entire physical appt. She literally discussed someone 20 years older results paying no attention to my age difference and me saying I never had that test done. At the end she gave me the written copy---oops HIPPA. Now 7 months later they can't seem to figure the billing out. They put the wrong procedure codes in for my mammogram and bone density. They won't return calls and after I finally reached Tammy she told me I need to call Littleton Hospital and track the person down they need to talk to. Do not waste your time, money or health going here. I also have had a PA sit and google stuff when I had a question- I can do that at home myself No Thanks"

"I have been here a few times and every time, I have never seen Dr. Burkett. I have had to come in 3 different times for the same thing, that they assured me was taken care of. My prescriptions are always wrong, and it communication is not a thing here apparently. I leave message after message and I never get a response. My own pharmacy can't even get into contact with them."

"I went in a few months ago to have an initial appointment after finding this place through my insurance. At no point in the call to schedule this appointment did they tell me they would be doing blood work. In the past, my doctors will let me know that blood work needs to be done and schedule another appointment. I told the phlebotomist that I will pass out (not a maybe, I always do regardless of how much I eat or drink). She didn’t believe me, told me I’d be fine becasue I don’t have diabetes. Guess what, I passed out like I always do if I’m not laying down. The whole time I was trying to get myself better, the staff kept calling me anorexic. I was embarrassed and mortified. I am not anorexic, I just have a naturally fast metabolism. I originally went in to get my thyroid checked as I am experiencing some mental health concerns and wanted to rule everything out. The nurse didn’t even ask any questions, gave me a screener and tried to push medications onto me. She also told me I don’t need to be seeing a therapist to get help. After I told her I am a therapist. I will most likely find somewhere else to go in the future because I can’t step foot in this office without getting infuriated. Train your staff better and be kind. It’s not that hard."

"I was so excited to have discovered this practice. All the practitioners are female. It is very hard to be a new patient of Dr. Bukett. however, since you get told she doesn't have very many appointments and you have to see her nurse practitioners. So I have been seeing lora Jackson, NP and was OK with that since she seems to spend more time with me then a doctor normally does. I just find that her medical knowledge isn't quite as vast as I would like it to be. I have gone in and seen Dr. Burkett when Laura was not in the office, and was very disappointed in her bedside manner. She basically just sits with her back to you typing on a computer. And when we were done, I had to ask her if the appointment was over, since she was just typing something into her computer and not even looking at me. I really need to find an internal medicine Doctor Who seems like they really know what they're doing and act like they care."

"Very disappointed in this practice. I was so excited to find this group as I was looking for a female doctor. They do not have a receptionist that makes appointments, you have to leave a message on the nurses line. I received a call back and the first thing they asked me is who is my insurance provider. I gave them the name and was told they do not accept that insurance even though the insurance website shows they accept it. I called back asking another question and had to again leave a message as no one mans the phones and the nurse calling back was so short and rude that there is no way I want to even go to this practice. They need to change their practice and hire an associate to answer the phone."