Massage Envy

"After months back and forth, the manager still refuses to cancel my membership. She acts like she isn’t receiving my emails, and I keep getting charged. I thought this was canceled months ago. I’ve been told I have to fill out and email a specific form to cancel, which I have done multiple times. I’ve tried to cancel with another location/club as well - but I can only cancel through this one club, and this one person. After several overdraft fees, I had to get an entirely credit card. I’m not the only reviewer to complain about this manager. PLEASE replace her with someone who receives, reads, and answers her emails. Please replace her with someone who cares about the human beings she is supposed to be helping. She is a very poor representation of the company as a whole."

"I had a great experience at this massage envy and would recommend this location. My initial rating was an accidental fat finger - this was meant to always be a 5 star review"

"This place is terrible. I have been trying to cancel my account for nearly 2 weeks, and no one will return my calls or emails. When I try to call the front desk, it goes to voicemail. Do not join at this club. Head to another location in Sloans Lake or even a different place all together. There is one in the area off Wads and W Virginia."

"Don't waste your time/money. It is downright IMPOSSIBLE to schedule a massage here. They won't work within your time frame for appointments, and the only appointment times ever available are during work hours - a lot of us can't leave work for half a day to have a massage. The only availability (few and very far between) are at the most inconvenient times to do it. I have not been able to schedule anything with these people and they have gone absolutely out of their way to be obtuse and unhelpful. Go elsewhere! You can't freeze an account without a bunch of attitude and really snide commentary from the management and you can't cancel or you lose the load of credits you have! Freeze for 6 months really means chasing the manager down EVERY MONTH to freeze the account and or you get charged anyway. Run."

"Do not I mean do not get a membership with massage envy!! I don’t even recommend going here at all!!! The only good massage therapist at this location is now gone so there is no reason to spend your money here. They have horrible customer service!!! I tried to cancel my membership and still got charged and then told there are no refunds even though I haven’t received any services. If they happen to cancel an appointment on you the day of your appointment you have to reschedule but if something pops up on you the day of your appointment you still get charged. No exceptions!! Look at the other reviews and you will see similar stories. So save yourself the frustration and go somewhere else!!"