New West Physicians Mesa View Internal Medicine

"I made an appointment for a severe ongoing headache. The scheduler told me I could be seen in 20 minutes, at 10am, as long as I could make it by 10am. I arrived before 10am. I had no paperwork to fill out. Nonetheless, I stood there at the counter for 15 minutes while the receptionist did who-knows-what. After 15 minutes of standing there with my hands in my pockets, the receptionist told me, "you're too late to be seen. They can't see you." Good riddance."

"I was a patient at the Lakewood facility about 2yrs before it was recently closed down by Optum Health Management with the reason being, "consolidation of offices". That is not the truth. That office was closed down due to bad management and, usually that rolls down from the top. That facility struggled for the 2 years I was a patient with them; appointments unavailable when needed, lengthy waits in the lobby with sick people all over and rude staff, no follow up on patient care or needs and finally, 3 of the doctors were fed up and moved to their own practice, taking with them much of the patient clientele. Not sorry 1 iota. Optum is not what they try to seem."

"Was always easy to get an appointment. All of the employees were helpful and professional. One major complaint is that getting medical documents from them is a difficult and slow process. It took them around two weeks for them to be sent to me. There is no excuse for it taking that long especially since a lot of the process has been automated/outsourced."

"I have to say that my appointment this morning was the worst experience I’ve ever had and will not be going back to this company. The cherry on top was the nurse running out after me as my appointment was finished saying that I have to do more testing for an STD panel. My doctor had told me what was being done within the appointment and did not mention further specific testing/requirements. Right out in the open, in the building, for everyone to hear. Then proceed to nail me on why I didn’t want to proceed as my appointment was already 20 minutes late going in on the doctors end. Oh and a different doctor that I thought and was told that I was scheduled with which is extremely unprofessional (not the first time this has happened with this company). The nurse proceeded to be rude to me and it was over my appointment time and I had other obligations to attend to after. As a young woman I had never felt so mistreated and uncomfortable especially within a doctors office where within that type of space patients should feel heard, cared for, and respected. Absolutely disgusting."

"I agree with the last review of 1 star and am moving my primary care b/c of the poor customer service at the front desk and I’m returning calls to patients. I called this week and was on hold for over an hour before my call was answered. I really like Dr Helms and Kelly previously and they were worth putting up with the poor service - but neither are options any longer."