Intermountain Health Denver West Clinic – Primary Care

"May, Kathleen Morin, NP is my new PCP. She is a great listener and really cares."

"09-19-23: whoever it is working, the front desk right now @ 1:35pm, she is very unprofessional. It was clearly a social visit between herself, and some other lady on the other side of the counter, they were whispering between each other in a social manner laughing and chatting with absolutely no acknowledgment of my existence in the room. Not even a simple, “I’ll be with you in a moment”. Absolutely nothing. That’s all I needed to experience to turn around and walk out of this place for forever. Dr. Fish Landrum who was my Mom‘s doctor for many years before I found my Mom passed away two years ago. It would have been nice to have been able to continue my primary healthcare with a familiar doctor who has much of my family history, but it didn’t take me long to get a bad gut feeling and realize that I was not where I should be and that I should turn around and walk out of that office which I did. I was the only other person in the room besides the lady on my side of the counter who was clearly having social time with the lady on the other side, without any regard for my existence, or the fact that I was turning around and leaving the room after standing there waiting for several minutes. It is clear to me, now, why this place of business is getting such low ratings, in part."

"Took my Grandmother in law here to get a paper signed for her eye appointment. We were told they would fax the paperwork over to her eye doctor. They didn't. We went here June 10th. And they never received the faxed paperwork. Why tell us you're going to do this when you're not? Very upsetting for a doctor's office. Do better."

"PLEASE HEAD THIS ADVICE: THIS LOCATION WILL TREAT YOU LIKE A CASH COW AND STAND BY THEIR NEGLIGENT BEHAVIOR AND CODING. DO NOT MAKE MY MISTAKE BY RELYING ON THEM FOR YOUR CARE I decided to try SCL Denver west as I have not had a family care practitioner in a long time and felt that it would be a good idea to have a single practitioner. My mother had just gone through some health scares so I thought now would be the time to get my own health checked. I had an intake and some blood tests run after a deductible on my insurance had been met last year thinking nothing of it and thinking that an annual wellness exam would be what I would be charged for as this exam, and be billed for labs separately (I have gone into numerous other family practitioners in the area and had a physical completed for me and then other issues possibly discussed so that I may be billed and coded as a wellness exam- something my insurance covers in full). The doctor did check my vitals and order some blood tests and that was all. SCL purposefully allowed me to come in and didn’t perform the specific routine exams needed to code for wellness so that they could bill me for a PCP (something they make additional money for) despite the fact I had not had a wellness exam that year. The initial exam itself went fine but what I didn’t see because my deductible had been hit was that despite this being my first appointment with them they neither ‘performed’ nor billed for a wellness exam and therefor made much more money off of that visit. So fast forward to January: I go in to discuss a recent ear piercing (which was determined to be healing normally but the PA prescribed me antibiotics anyway which I immediately should’ve seen as a red flag) and routine STI screening that I get done regularly as a responsible single woman. I have received such screenings as a part of a wellness exam several times before at planned parenthood so once again assumed that this wouldn’t constitute not being able to code as a wellness exam. After an uneventful appointment with PA Jamie L in which I found her demeanor extremely condescending and once again fraudulent for telling me there was no issue then prescribing me antibiotics anyway- I was billed a total of over $400 with insurance that as a single college student on her own, I cannot afford. This could’ve very simply been fixed by performing a wellness exam before giving a quick look at my ear and charging me an exorbitant amount for next to no care. The final straw that has me convinced that this office does not care for their patients but instead the money they make off of them: during my visit they attempted to sell me several separate vaccines though they did not know the price associated with any of them. The one good person there was a Medical Assistant. She took the time to at least attempt to search for the prices of different panel options for me (though she couldn’t find them so I was forced to just cross my fingers that the lab wouldn’t bill me a crazy amount as well - which of course they did) after I got the EOB in the mail I called my insurance. They told me that something of that nature could have been coded as wellness and told me to call SCL back and have them fix the coding and resend it. It took me 3 weeks to get ahold of Lisa Valesquez, the manager of this location only for her to argue with me that this was the correct code and that she wouldn’t change it because that would be fraudulent, despite my insurance saying otherwise - then say “I’m sorry that that’s your prerogative” when I told her I would be finding a new practitioner if this couldn’t be resolved, seeing as a wellness exam was what should’ve been performed and coded for in the first place as several other local practitioners have done for me before. Rather than helping me, Lisa attempted to completely absolved herself and shifted any blame in my direction after the upsettingly inadequate care I received here to begin with. I have learned the hard way that I should have headed the other 1 star reviews. Please do not make my mistake."

"I believe my provider is the best provider in the world! My provider Madeline is the worlds best doctor! She takes the time with each and every one of her patients! She doesn’t rush and she doesn’t treat her patients like you are dumb. She treats everyone with respect and she is also so kind! I know sometimes people can be hard to handle but every time I see my provider she has a positive attitude and is ready to help every one. I have had a few different providers and it took me a while to find her and I’m so thankful I switched when I did. She is the WORLDS BEST primary care provider in my eyes!!!"