CU Medicine Family Medicine - Louisville

"Beware when you book a physical that they do not charge you for an additional office visit at THE EXACT SAME TIME. I was seen by Dr. Shoshana Seigel for a routine annual physical in November 2023 (after I had paid her for an "establish care" appointment before I was even able to book they physical). We discussed labs, my medical and medication history and she performed a routine physical. Now 2 months later I am being charged for an "office visit" for the exact same appointment because Shoshana Seigel found that I had nasal congestion, a vitamin deficiency revealed from the lab work done, and enlarged tonsils also discovered during the routine exam. Choose any other medical provider other than CU Health as this is not the first time I have heard of this predatory practice being inflicted on patients without any warning."

"They are never upfront about what the cost of the procedure is going to be, and what may or may not be viewed as preventive by the insurance provider. My wife saw Dr. Shoshana for her annual physical, who billed my wife for two appointments during an annual physical visit. Their billing department said that my wife discussed allergies and tonsils during a physical. So she was charged for the physical and discussing allergies. Well, anyone who has ever been to an annual physical knows that the doctors ask about these questions as part of a questionnaire. My wife didn’t even bring up these issues. This is very unethical and predatory. We will be taking this up with the medical board. Summary - unethical practice charged my wife for an office visit copay, during an annual physical that is covered 100%"

"Rude staff. No communications and unprofessional. Appt was canceled twice but not until I showed up. Reported to the state and made complaints on their medical licensees. Be better. Edited to add the nurse practitioner has an expired license with the State.."

"Just went to this office today for a new patient/ annual physical check up. I cannot recommend this place enough! I have been behind on my healthcare and they got everything handled in one day. Ran all the blood panels/ screenings that I requested. They even squeezed in time for me to talk to one of their doctors about adhd after my physical check up. This has been something that I have been having trouble scheduling and getting good assessment on my own. They made this appointment an all in one and made it extremely easy on me. Everyone there is extremely friendly from the front desk to nurses to doctors. It was an amazing experience and I cannot wait to continue going here. Even at their new location opening up soon!"

"Most of the time the visits were pleasant. However they have started to go downhill after a few years of going there. Tried to be treated with adhd and was told it was repressed trauma from 30+ years ago, and once I brought it up with the Dr there, I was told to look into a different person that could help and he proceeded to send me links to MORE trauma therapists! No. I needed adhd help. I couldnt concentrate and everyone that knows me knows how my ADHD affects my daily life. Was also told possibly bipolar (definitely NOT bipolar) Whatever. Yesterday I had an appt for ONLY lab work. Get the "please arrive 15 mins early" message on the app, so I do. I then proceed to sit there for 30 mins PAST my appt time (so 45 mins after getting there) to be told that only part of my labs could be done in house and then I would have to go to the hospital to get the rest done. I hate needles so being stabbed 2x in a day was NOT my way of spending the day. My son was already sick and I needed to get him to his Dr appt as well. After sitting for 45 mins and being told that I opted to just go to the hospital to have it all done at once, as a normal person does. The hospital was busy but I was STILL out of there in 20 mins. Why could this not be relayed to me before waiting for 45 mins? If I had showed up 30 mins past my appt time, they would not have seen me but it's ok for me to have to sit and wait only to be told to go elsewhere. Which also could have been relayed during my zoom meeting with my dr or in the app) Seriously considering going to different Dr at this point. As they clearly do not value the patient's time."