Fairfield Inn & Suites by Marriott Denver Airport at Gateway Park

"Typically I’m not the review type, however this is probably the worst interaction I’ve had staying at a hotel. We flew in and had no issues with a third party booking and only had to put $1 down as a hold. On the way back we had to stay for two nights due to some unexpected issues with our Airbnb. I booked through my healthcare job for a discounted rate with no issues but then was asked to put $20 down. Didn’t tell us what they were charging and they were extremely rude the entire time and gave us a room that slept four when we needed one to sleep 5. We then asked if they would switch us to the room we previously were in with the pullout couch and they said they had none available. I looked online and they had 3. The two women downstairs working 3/3-3/4 are incredibly rude. We then had to go grab an air stress because we weren’t going to cause conflict when we still had to stay here for 2 nights. We went to recheck in to the appropriate room that they “didn’t have” they changed us the full amount even though we went through a third party booking service and charged us $20 again on top of the full amount for the stay. We asked why the prices have been so different for the hold and why we’re paying at the property up front when we did not do that before on the first night we flew in. They basically had no answer for us and couldn’t tell us why the prices were different just blamed it on the lady who originally checked us in and put a $1 hold on our account. After the mess with the women up at the front we were bringing in luggage from the car and we’re holding the back door for our guest walking in. They continued to walk over and shut the door when the guest were right there and I told her they were with us and they have stuff in their hand as well as all of us, she said it has to stay shut and that she would stay there to pretty much make sure it stayed shut until they approached the door to open it for them. She then demonstrated how to open the door after it was shut and said all you have to do is push which isn’t an issue but to stay there to make sure it’s shut when all of us in and outside have no free hands is ridiculous. These are the same ladies who were being rude to guests on the phone infront of other customers and lied about not having available rooms. They were rude about parking passes when I asked if we needed one and said “that’s what I’m doing now” I’m so unbelievably disappointed and feel like we are being treated horribly by these two women. Not only we’re we stuck in a small room with an air mattress but the AC machine rattled all night and because we were so uncomfortable and treated so wrong after asking for an appropriate room we didn’t want to have any type of interaction with them."

"I was originally checked into a room that had an AC unit that was constantly making a very loud and jarring rattling sound. Knowing I wouldn't be able to sleep with the noise, I asked the desk agent for a different room. The 2nd room he gave me, the AC unit didn't work at all (wouldn't turn on), and the room was extremely stuffy. When I went to the desk to ask for another switch, he told me that maintenance wasn't in, he had no more room with 2 queens (there were 3 of us in the room), and he told me I could have "loud and working AC or quiet and no AC". This obviously wasn't acceptable, as I paid over $150 for a room for one night and working AC that isn't screaming at you is a given. I suggested he give us 2 rooms with 1 king each then, and he miraculously discovered a 3rd unused room with 2 queens for us. This did have AC that was on, and it was kinda loud but nowhere near as loud as the first one. However, it was very hot in there as we tried turning the AC down to 68 (it started out at 72), and it actually went UP to 73 instead of down during the night. How does a brand new hotel have so much issues with their AC units? I also am very upset after reading the reviews and seeing many other guests have had similar issues, but the hotel doesn't care and has done nothing to fix this."

"Alert! Hotel is under new management as of February 2024 and the hotel is not good. Ground transportation to/from the airport only runs once an hour, and has other stops off property in the warehouse district. This means it’s not uncommon to be waiting over an hour for pickup. The reverse is also true for transportation going to the airport. The hotel location has rampant vehicle break ins and vehicle thefts. The hotel has no parking lot security cameras, nor do they employ any security guards to attempt to deter the break ins. Overall hotel cleanliness was lacking in common areas. Free breakfast is barely worth the price of admission. Not what you expect from a Marriott property."

"Not bad overall but the maintenance is lacking. Showerheads were not properly secured so you couldn't adjust the shower head. Some of the staff were cursing around young children and one of the desk clerks was more interested in his phone than helping customers. Overall not bad but not what I expect from a Marriott or that price point, great breakfast though."

"Beautiful, large room with an easily accessible closet with adequate hangers. Beds were firm and the bedding was comfortable. The bathroom was the most amazing surprise - large, well laid out, shower offered plenty of hot water and pressure. This was easily the cleanest hotel room I've ever seen - hands down and a front desk staff that is helpful, professional and made me feel safe and comfortable."