Staybridge Suites Denver North - Thornton, an IHG Hotel

"This is a good hotel. Very nice building and rooms. The only building issue was the bathroom vent is falling down. Easy fix. The problem is that the staff is very poorly trained. Beware: They will take and throw out your personal property during your stay. Most hotels will only throw out what is in the trash until after you checkout. This hotel will throw out your property that is not in the trash can. They took and threw out my medicine cup. It is not a disposable cup. It is a dishwasher safe cup that I've had for multiple years. I am not talking about throwing stuff out after you check out. I'm talking about throwing your stuff out on the first housekeeping visit during your stay. It was an obvious dishwasher safe cup and they took it and threw it out without explanation. It was left on the counter. When we came back, it was gone. In a different room, my daughter placed some unused clean napkins on her night stand and they took those too. They made the beds and dumped the trash, but then cleared the table and nightstands. I need the cup to measure my medicine and had to just wing it after that. When I checked out, I advised the front desk clerk of what happened. She said she was the manager, but she did not appear to have any customer service training as a manager. She said she would talk to the housekeeper who was new. She never once offered to replace the cup. She never asked how much it would cost to replace. Her attitude was that she would talk to the housekeeper but any loss I incurred as a result of Staybridge employees were on me. I replaced the cup for just shy of $20.00. No one has tried to contact me. I've been a manager for over 18 years. When an employee of mine makes a mistake, I make it right with the customer. No excuses. I make the customer whole, plus a little more for their inconvenience. I lost personal property by their employee and I was not even offered points. I'm being extremely generous with my rating because the hotel is the nicest Staybridge I've been to. But someone needs to come in and do some serious employee training."

"This place is fantastic, they are so accommodating! CC is the best! She is so helpful! I go back a few times a year, and they are always kind and wonderful! Give that girl a raise, she is so professional and such a great representation of a wonderful company! Can’t wait to come back."

"Unfortunately our plans changed last minute and my husband did not get to stay here. CC helped me over the phone with cancellation/reschedule options and was incredibly helpful. I would definitely book here again just from my customer service interaction! Hotel looks very nice in the pictures, and location is a good area."

"The past 3 years we have been staying at this hotel to attend our yearly Christmas parties. Every year this hotel doesn’t disappoint. The free breakfast has many varieties of food options than other hotels that I have been too. Very clean in the lobby, rooms and sitting areas. I always book the cheapest room and when I arrive they always upgrade my room for being a member. Also, the staff is so sweet and easy to talk to. Christina was very friendly and personable about my stay. I’ll see you next year!"

"First time staying in Denver area and this was the perfect spot. Close to the outlets and many food options. We were here for 2weeks and the kitchen in our room was perfect for what we needed. We made meals at least once a day. The complimentary breakfast had so many options and was overall good quality. The pool was very chlorinated as with most hotel pools but was inside which was nice. Cleaning services were provided once every 3-4 days if I remember correctly since we had a longer stay. The staff was always very kind."