OrthoPets Veterinary Orthotics and Prosthetics Center

"I bought a shoulder harness for my dog from Orthopets. The velcro was so strong I could barely undo it. On days it was cold and windy outside it was impossible- to tolerate 8-10 mimutes of wrestling with the strongest velcro I've ever experienced. I called the company to talk to them and they never really bothered to call me back. And I gave up and pretty much wasted my money as I don't use it for my dog bc it takes 10 minutes to wrestle the velcro. Disappointed."

"ORTHOPETS is amazing! My 5 year golden had a ccl tear and the best option for her was a brace. Our experience has been nothing but positive! Thank you to the team at ORTHOPETS for much support and great communication in getting her back to doing all the things she loves!!!"

"Simon has had his brace a few months. It has been perfect since day one. He does everything he wants and thoroughly enjoys life. He is a Rottweiler Mastif mix, about 140 pounds."

"Must’ve changed ownership or something recently because even our PT vet said they’ve been recommending another company out of state. We got our brace through our vet, but the quality of the brace was received was CHEAP - cheap plastic, cheap foam, parts that were glued is already coming off, and it was SUPER bulky and heavy. My dog also doesn't walk like a normal dog due to a deformity in her leg (which is why she needs the brace....) and despite sending multiple x-rays of her unique bone structure and videos of her walking pattern, they didn't make the brace to accommodate for her deformity and different walking style... it's made for a dog who doesn't have a leg deformity. What in the world!!?! And now it's $200+ for each adjustment after paying $1,300 for the brace. What a joke."

"though we have just started with the process I find Orthopets to be unresponsive and borderline rude. My Vet says they are pleasant to her, too bad it is me who paid the bill and is dealing with a lame dog. After 4 surgeries we decided to put our dear Honey in a brace as she was unable to support herself on her front left paw. From the very get they have been very resistant to any thing I have asked of them . My dog now is wearing her brace and hopping on 3 legs so she doesn't have to put the brace on the ground. It is rubbing and causing her to bleed. I paid the price for their sleeve but they sent the wrong size. They won't replace it until I jump through hoops for them. I left a message today for the owner, and was informed that she is rarely in the office and will get back to me pretty much when she feels like it. I find it incredible that a company operating on the premise of helping pets is so blind to the actual needs of their clients. Orthopets as a group are callous to the parents of these pets, who are dealing daily with the physical troubles of their beloved furry babies. As a business owner myself I am always aware that the service I provide can be found everywhere and strive to make my customer experience positive, I would suggest to anyone needing a these services find someone else to give your business to. You can get these appliances in lots of places, why give your business to someone that really doesn't care."