Northside Emergency Pet Clinic

"We took our cat in because she started limping on a Friday night. We were seen fairly quickly and the staff was so friendly. They communicated with us early and often. We’re so fortunate to have a wonderful emergency vet so close to our house."

"My dog was in active heart failure over the weekend. The receptionist, Sam, was incredibly rude and discouraging. We were not even able to be triaged because she took it upon herself to say "it's a 3.5 hour wait, so it's going to be a minute. And, we do not have a cardiologist here or oxygen." I said "so you can't help us then?" and she said "no, basically not". I went to UrgentVet in Broomfield (a very different experience as they were immediate, warm, and reassuring). While they couldn't help me, they called Northside Emergency and made sure we got in immediately when we went back there. My dog was immediately put on oxygen and the vet techs and vets were all amazing and got her stable. Because of Sam, my little girl was not going to have the chance to say goodbye to her best friend. Because of the medical staff, we were able to have a little more time with her in the comfort of our home."

"I’m really disappointed and frustrated with the care my dog received at this facility. We brought him in around 6pm on Monday January 8th due to him somehow ripping his lower lip off his jaw bone. We were told he would need to have surgery to repair and reattach his lip. We were quoted $1343.12 and told that it could go up from there once the surgery was complete, depending on everything they had to do. I asked for high end of what we could be looking at price wise, and they said to expect it to go up about $300-$400. I said ok that’s fine, do the surgery. A couple hours later we were called back to come pick him up to which the doctor (Dr. Feinzig) told me “I did my best to be an oral surgeon.” Um what? That comment alone made me feel very uneasy about the outcome of this surgery. Upon arrival, they went over all his discharge papers, and brought him out to me. Immediately I noticed the left side of my pups lip didn’t look sutured properly, but I’m also not a doctor myself, so I didn’t say anything. My mistake. When it was time to check out at the front desk, I was told there was a balance due, which I expected, but then I was told the balance was another $650. Not the $300-$400 they told me to expect. Frustrated, I paid my balance and left. Got pup home and had him set up and secluded in a room by himself. I followed all of their care instructions, fed him wet food, kept his cone on, did leashed potty breaks etc. I went to remove his bandage as instructed, and noticed he had another on his back leg I needed to remove. Upon pulling up the first piece of tape, I then realized it was actually his IV. Still in him. I had to remove his IV myself. Then, not even 48hrs later, I noticed the left side of his lip looking funny and like it had pulled away from the bone again. Upon further inspection I discovered that some of his stitches did in fact come out. Then not even an hour later, they all failed, and his lip was hanging off him yet again. I called the hospital back and told them what had happened, and they said I would need to bring him back in for an exam and he would most likely have to go into surgery again. I asked if I was going to be charged for this surgery and visit, since I was just charged $2000 for it initially, and it clearly wasn’t done properly. They said unfortunately yes I would have to be charged. I hung up and decided to take him to another clinic in arvada (Urgent Animal Care). Upon arrival I immediately felt better about the place I was bringing him to. They were able do the surgery, and reattach his lip for $500 less than Northside. The doctor there told me that the stitches didn’t work because there weren’t enough, AND the tissue was infected and should have been cleaned up before stitches even happened. The doctor told me she stitched the heck out of him, and threw in extra stitches where she could. I would also like to add that my pup is an anxious pup, and he was showing obvious signs of this at both clinics. Northside mentioned his anxiety, but did nothing about it. At Urgent Animal Care, they noticed right away and said they would get him something for the anxiety ASAP before he even sees the doctor. And they also sent me home with sedatives to help keep him calm. Northside did none of this. I wholeheartedly feel that if I had initially taken my pup to Urgent Animal Care in Arvada, he wouldn’t have had to undergo a second surgery, and I wouldn’t be out $3500. I cannot, in good faith, recommend Northside Emergency Pet Clinic to anyone for the proper care of their pet."

"Our cat came home with an eye injury and we had to rush her to unfortunately have it removed. They took her and I was able to pick her up about 4 hours after I dropped her off. Dr. Moody did a fantastic job on her eye. Even though she only has one now, she’s still her normal self and don’t have any doubts she will make a full recovery! Thank you again for doing such a quick and beautiful job! The only reason I’m giving a 4 instead of a 5 was when I went to pick her up, I felt judged by the people at the front desk. I understand that allowing house cats outside is frowned upon. I didn’t know any better and my cat was thriving. We all learned a huge lesson through this horrible event and I was very sad and feeling guilty. When the front desk asked what happened, I mentioned she was an outdoor cat and they both looked like they hated me for allowing her to go outside unsupervised. They were not rude, didn’t say anything mean, but I guess I felt every inch of their judgment through those stares. It was like kicking me while I was already down. I’m sure you deal with all sorts of people on a daily basis. I don’t know what to suggest other than to try and keep a neutral face when hearing things you don’t agree with. Thank you. Side note: she is no longer allowed outside without supervision. Slowly adjusting to her new life and will have leashed walks like the dog she thinks she is."