Critter Care Animal Hospital

"The staff is very friendly and professional, and always put the animals' well being first. My baby boa constrictor was starting to show symptoms of an upper respiratory infection, so I sent in an email. They gave me a call back very promptly and were able to schedule me for an appointment the next day. They weighed and examined her, and they double checked that my snake was kept in the proper conditions and had everything she needed. They explained the possible causes of her condition and cautioned me to quarantine her from my other snake. They rinsed her mouth out and gave her an injection of antibiotics, and made sure to explain what to do step-by-step before sending me home with more to give her at set intervals at home. The cost of the vet visit wasn't cheap, of course, but it was so much less than I feared it would cost. It was a Friday, so the results of the viral testing wouldn't be available for several days, but they checked in on us in the meantime to make sure she was improving. Dr. Pfaff kept in contact with me via email to continue clarifying some of the advice she'd given me during the appointment. My boa is improving quite a lot, and I'm really glad I chose this vet for my snakes!"

"Dr. Pfaff is an excellent and very caring vet that loves the furry noodle, AKA ferret. She's knowledgeable about the ills they can go through, and will put her all into saving their lives. Thank you Dr. Pfaff for helping Babygirl, and for trying to help my Bella."

"We loved coming here. Dr. Liza was amazing when we came for the first time, mid year. To say I am disappointed in this place this time around is an understatement. We came in this morning to bring our ferrets in, and they wouldn't allow 2 people in (myself and my 9 year old daughter), even though previously in late July/early August it wasn't an issue. The lady at the older front desk lady was absolutely awful in person. They called with the information from our visit. I asked if they still did nail trims with the visit and the Dr said she'd be happy to do it then (nothing on cost was mentioned at that time). Received a bill for $291 for 2 ferrets which included $15/ferret for a nail trim. I called post visit once I received the invoice and asked why that was not on the visit from previously, nor was it mentioned over the phone that the cost would be that high and they said the owner would be in touch. Jill called me back and told me the owner would not be calling me back and hung up on me. Absolutely bummed as we loved this place originally. Take your animals elsewhere."

"Dr. Liza and her staff are patient and kind. My 3 guinea pigs have become regulars at Critter Care. Dr. Liza is so good at going through everything to make sure I understand what’s going on. I know how busy the vet gets, and they never rush me out! My guinea pigs and I feel valued and treasured at Critter Care. I always recommend people here! Best staff and vet! Thanks for your hard work and dedication to animals- it shows! ❤️"