Kriser's Natural Pet

"To say that I am upset is an understatement! I am not sure what is happening with this location lately but I can’t understand the lack of communication and just overall experiance has gone downhill! I have been bringing my dog to this location for a couple of years, loved everyone and had a great experience. However, today I was just blown away with the customer service and overall things that were said. My dog gets groomed by Adriane, and has for a couple of years now- we loved and appreciated her very much! She was so patient with our anxious dog and she knew exactly how to handle him. I just picked up my dog and was charged extra $18 for special handling , I questioned it and was told my dog was “biting” the groomer so he needed extra care and handling. I was kind of shocked because all these years I have never been told about him being “aggressive”. I was shocked so I was like this is new and of course needs to be addressed I was asking so many questions, then he proceeds to tell me that my dog was groomed by someone completely different! The manager or whomever I spoke to then continued to say maybe the groomer just never addressed it! Yes, she has addressed his behavior every visit that he has had with her, never ever has she mentioned “biting”. Her feedback was always like, he was very anxious today, he pooped or peed, he was very wiggly etc! Adriane would always come say hi before or after each visit she is amazing. I was speechless, I would’ve never ok’d him to be groomed by someone I have never met, she didn’t come out to greet us or anything! The lack of communication and up charging is so upsetting! This is my baby and I do take this very serious! I am so disappointed! No wonder my dog was anxious he had someone completely new that has never worked on him."

"Rico has been so very helpful! We have been in this store several times and he regularly has taken so much time with us to answer all our questions in regard to our cats. His advice on cat food and his patience and kindness with all of our questions has been so greatly appreciated. Thank you!!"

"Rico was AMAZING. We lost our souldog of 12 years back in January and it's been an incredibly rough year. We adopted an 11 week old puppy last weekend and came in again to Kraisers after 11 months of being away and felt so overwhelmed trying to figure out what food, supplements, toys to buy. Rico spent lots of time with me, explaining the good, better, best brands and educating me on so many tips and tricks. I absolutely love Krisers and the people you have there and will not shop anywhere else!!"

"Expensive but the Emily who travels to peru every year takes the best care of my difficult huskies."