Tractor Supply Co.,

959 South Plum Creek Boulevard, Castle Rock, CO 80104

"Had a whole pile of what I needed at a great price and the staff was very helpful, in both the case of finding the item and loading it into my truck (Shout out to Mr. Justice, thanks for the big help. Cool, professional dude!)"

"Employee was super unhelpful, went for a dog toy and didn't see the one I wanted, Employee told me, "what you see, is what we have". Asked what the pile on top was, he said it was extra toys. Figured he would maybe get a step latter and check for me, instead he informed me the other places that sell dog toys will be closed."

"I have been to the Castle Rock location several times. It has always been a wonderful experience. The staff is always helpful and friendly. I just found out about price matching which is a great bonus."

"My go to for pine pellets. Normally I order online for drive up service however, today I decided to actually drop in. I was quite impressed with the inventory, and literally every associate greeted me an offered assistance. I had quite a pleasant shopping experience, thank you!"

"[See bottom for 2-month update] I'm a Castle Rock local who's been coming to this Tractor Supply for about 5 years. Every visit, I've been consistently and predictably disappointed. Over the years I've found this location is out of (or doesn't stock) common hardware items—such as garage hooks, metal cutting grinder disks, white caulk, wasp spray, small screws, and more. Once I'd added a 10¢ loose washer to my purchase. And the cashier, instead of throwing it in or saying I couldn't buy it without a label, walked all the way back to determine what it was and charge me the proper dime, all while lecturing me. Seemed kinda petty. The majority of that fastener aisle's drawers are completely empty. Shelves are a mess, with random products strewn about in the wrong places. The store as a whole is not neatly organized, clean, or cared-for in general. From what I've gathered, most of these issues stem down not actually from the regular employees, but from complacent management, failing to place orders adequately for stock, and failing to do their jobs really at all. I guess they sit in the back in some office and pretend to respond to emails? Or maybe they aren't even on-site. I hope this TC goes out of business finally so an Ace Hardware or Harbor Freight can replace it. [UPDATE]: Shortly after I wrote this review, corporate reached out, both surprised and apologetic for the ways this store is lacking. They put me in touch with the manager of this store, and I emailed with Savannah. Her message seemed hastily-written out of obligation, and chalked up the ways this store has fallen short simply to 'seasonal reorganization.' I replied with examples outside of this excuse and never heard back. I can believe that the heart of this Tractor Supply's problems originate with Ms. Sundell. I really feel like she doesn't care that the store operates at 100% and just wants to take home her paycheck without too much extra heartache. Today I went in to check up on the store and see if anything had changed. The hardware section was looking maybe a little bit more well-stocked, with fewer (but not zero) empty drawers, but yet again I was disappointed as the grinder disk section was wiped out, and I couldn't find a basic metal cut-off disk. I will keep checking up on this store, and I imagine I will keep being let down."