Sam's Club

"We have been a long time member with multiple types of family and business memberships with Sam's Club. We visited the Castle Rock CO location on Sunday March 17th and I was not allowed to enter the building without pulling open my app on my phone despite being in a hurry and having a conversation with the young gentleman at the door. I would not be entering the building without a membership nor do I want to have my app or my wallet out while I am walking in the door due to the inconvenience of unburying it in my wallet or purse. This request is extremely inconvenient and one of the reasons I do not shop at Costco. This request really didn't occur during COVID and not sure if this is based off location. Please do not lose customers because you want to police the valued members by having to absolutely see their card."

"Pharmacist was fantastic, could not have had better service- Pharmacy and optometrist are both 5 star and great. cold not recommend them more. 1 Star - should be zero for door people. Was harassed and followed into the store by a kid that wanted to see my membership card who was calling the manager on his radio like he was a rent a cop. When I asked him for his manager on the way out, he said the manager was out smoking and he started mouthing off and treating a 22+ yr customer with no respect. There must be no training for how to treat customers. This kid then followed me out to the manager with his camera and called the police on me. When I complained to the manager- She did nothing and the little kid started to follow me to my car. That was the end of his door power as I told him to go back inside. When I called in to get the store managers name, the customer service counter woman put me on hold for 5 minutes- with less than 5 people in the store and would not give the email for the manager. The previous manager took care of these problem employees- We will see tomorrow if the new manager knows how to treat customers."

"Rosemary is very uncooperative and quite rude with her attitude every time she scans my receipt to leave the store. It’s never her fault and us customers are always in the wrong or doing something wrong. Besides that, this Sam’s is pretty standard and has nice employees."

"Sams Club makes a lot of sense in states where their gas prices are markedly lower. In states where their gas prices are barely lower, I wouldn’t bother with the hassle. Today they were out of carts, so I had to send one of my kids back outside to find one, yet somehow two different employees had the time (and audacity) to ask to see my membership. Management should make sure these people are outside getting carts rather than harassing their customers who just walked back in after finding that cart in the parking lot. I asked for a manager because this nonsense gets old. Asked him why they need to see memberships if you have to have a membership to check out, and the food court and pharmacy do not require a membership? He could not give me a straight answer, yet proceeded to tell me Sam’s corporate was insisting stores check for membership at the door. After pushing a bit more he admitted the only reason they check memberships is to make customers feel special. What a bunch of corporate nonsense, that customers are paying for. Sam Walton would have none of this garbage, and I hate how corporations always lose the vision of their founders. Then you go to check out and the lines are obscene. I ended up using the app to check myself out. So in the end we had to get our own cart, were asked by two busy-body employees for our membership -just so we could feel special-, and had to also check ourselves out, only to have two more employees make sure we actually checked ourselves out. Put these extra people to work! In the end the membership itself is worth it for the gas in CO, but the store itself has become too obnoxious for the savings. We are moving out of state and will not be renewing, nor will we miss it."

"Regrettably, my recent interaction with the optical technician, Marilyn, at Sam's Club in Castle Rock left me deeply disappointed and questioning why I am a member. Marilyn's demeanor during our encounter was not only blatantly rude but also unprofessional. It is disheartening to witness such behavior, particularly from someone in a customer-facing role where interpersonal skills should be prioritized. Marilyn's approach to customer service was marked by rudeness and disrespect, which is unacceptable in any professional setting. What stood out the most was her audibly disrespectful laughter directed at customers seeking assistance. Such behavior raises concerns about the standard of professionalism upheld by Sam's Club in their hiring and training processes. When I brought this issue to the attention of the on-duty managers, the response I received was less than satisfactory. Despite expressing my concerns, their attempts at resolution felt insincere and were filled with empty platitudes. It is disheartening to feel that feedback may not lead to any tangible changes in Marilyn's conduct or the overall customer service culture and experience. One cannot help but question why a person with such a demeanor is allowed to represent Sam's Club, especially given the premium customers pay for a membership. The incongruity between the expectation of a positive shopping experience and the reality of encountering unprofessional behavior is a cause for serious reconsideration. As a Sam's Club member, I am now contemplating the possibility of requesting a refund for my membership and washing my hands of them. The idea that customers are subjected to such treatment while contributing to the success of the store is deeply unsettling. I hope that Sam's Club takes customer feedback seriously and endeavors to maintain the high standards of service that members expect. Alternatives like Costco are looking more promising, the potential of a shopping environment where basic human dignity and respect are integral to the customer experience. I genuinely hope that Sam's Club takes steps to address these concerns promptly and ensures that every customer is treated with the respect they deserve."