EZPAWN

"I would NOT recommend and advise staying away from this location. The female manager is extremely discourtious to her customers and tries to make you feel like you're lucky to do business with her. Today, I brought 2 items to the counter, and she always states that the item just came out. Guess what... Your customers can read the dates on the labels. Either way, talking to a customer with your back turned is very disrespectful. I never argue with her, but her attitude is horrible. You can tell she doesn't like her job as she parades around the store acting like she is busy while her customers are standing in line waiting. There is no sense of urgency and no care for the customer. The rest of the staff struggles, and customers walk out. Im glad I don’t need a loan because I've witnessed her belittle those customers worse. I've noticed that she has specific people she takes care of. I guess there is something about my appearance that prevents her from providing the same level of service. Keep in mind that I typically have my wife with me, and the manager keeps a far distance from her. I grew up in the community and remember what it was like for my parents to have to use pawn shops to make ends meet. I am fortunate to be in a different place in life where I only go to these places for fun. Honestly, this lady needs to go. She is ruining the business. She probably doesn't remember. but I am the same person who asked about the silver jewelry she was hiding behind a display. I could see the price, and she stated that it was already purchased. The very next day, she was wearing the rings on her fingers. Whats funny is that they were marked way below scrap value. I also pointed out to her a piece of gold that was priced high and requested for her to weigh the ring, and she refused, claiming that they don't give weight value on stones. How do you know how much the items weight, unless you remove the stones. I don't think you have the ability or skillset to do that. Be careful about what you buy from her. On a final note, you could probably spend a little time on housekeeping...maybe wipe down the jewelry case, sweep and mop the floors, clear the clutter off of the counters, wipe down the front door handles and windows, and pick up the trash in the parking lot. A little bit of pride could go a long way when changing the customer experience here. Best of luck! For anyone else reading this, go down the hill to the other EZ Pawn or go see the one on south Sheridan or Alameda. Everyone else is really good people and try to work with you. I don't have an issue with being told "No" to an offer, but I do have an issue with being treated like I've been treated by this manager."

"Got a very good deal on a JBL speaker, the staff was very nice patient and willing to negotiate. Cant remember the name of the young man who helped me but he was very good showing me jewelry and electronics."

"I had excellent service today by Joslyn when I was selling a tv sound bar. She went above and beyond to make sure I got the most out of my sale. She assisted me with turning the device on and making sure it works in store. She was very patient, there was a chaotic line and she gave crazy good customer service with a smile. Thank you guys for being awesome- I drove from castle rock today since mine was closed on Sunday. I was glad to have found one of my favorite pawn shops by accident!"

"Waiting on a call from the district manager will update rating if needed based on the conversation. Bought a PS5 and 2 controllers - called this am to say controllers do not work was told to bring in controllers so they can replace them asked if we needed the console as well was told No (within our 24 purchase period and also bought the extended protection) drive over an hour to exchange the controllers get there they verify the controllers do not work and then told us they need the console to exchange the controllers. So I am now driving over an hour home and then back over 5 hrs lost 4 2 PS5 controllers. Customer Service at this at this location is awful"

"My first time in a pawnshop and it was a very amazing experience. The customer service was top-tier. I just wanted to see what was in there. I was able to purchase some jewelry from Ebony Chandler. It was amazing and I definitely will recommend it to a friend or family member."