Blue Federal Credit Union - Arapahoe Avenue 2800 Arapahoe Avenue, Boulder, CO 80303

"The best Credit Union experience! GG has the best customer service skills! I have been with this Credit Union for years, I have never been disappointed."

"I have been a member of Blue Federal Credit Union since they were BME and they keep getting better. Blue is the best bank I have ever belonged to and here’s why. The staff … branch manager, senior banker, and all the tellers … are professional, knowledgeable, and efficient. And, if you choose to get to know them, you will be delightfully surprised by how kind, fun, and personable they are! The service is typically quick and, often, I am greeted by a teller without any wait time at all. Even though Blue offers online banking and mobile deposits, I prefer to do my banking in person because I like the personal touch as opposed to dealing with technology. Moreover, I greatly appreciate that the employees are always willing to make suggestions to improve the interest I earn, which I have taken advantage of multiple times. But, for me, the most telling moment was when an electrical blackout affected my entire home community and I needed a place where I could continue to work on my computer. As soon as I thought about where I would feel welcome and my basic needs would be met, Blue Federal Credit Union was a clear answer so, with my laptop, I drove to Blue, where I was offered a workspace with an outlet in the lobby. Then, I saw the crumbs of baked chocolate chip cookies on a plate on the counter, I asked if there were any more and I whimpered when I found out they were only baked in the morning. Twenty minutes later, one freshly baked chocolate chip cookie was on a clean plate beside me. I was so grateful to be treated with such warmth, kindness, and whimsy! The Blue staff are really good people. For these reasons, I highly recommend Blue Federal Credit Union. Ms. S. Williams"

"This financial institution is an absolute dumpster fire. It is an incredible effort to complete the payments on my motorcycle loan. Their online banking platform is a dumpster fire and their telephone banking system is broken and traps the caller in an endless loop. Pretty much what you'd expect from a bank based in Wyoming."

"It's an awful credit union. I only had my account for a month, and I've already closed it. Extremely deceptive fees. I asked the person signing me up to make sure I had everything set so I wouldn't have any fees. My second statement had a $5 "paper statement fee" that I was NEVER made aware of when I specifically asked about fees. Even the person I called, initially said she'd never heard of a "paper statement fee." Needless to say, I closed my account. I'm just glad I haven't had a chance to change any of my finances over to them yet."

"I was an early member of BMECU and loved BMECU for its service and the way my loans and accounts were handled, friendly helpful staff, and all around local customer service. But since the merger and becoming the bigger Blue...well, bigger is definitely not better. I make large five-figure business deposits, and recently they held a rather substantial check from a client drawn on one of the major banks in this country. I was told that I would have full access to the funds within 24 hours. Four (4) days later the funds were still not available and some biz accounts I had paid electronically bounced. Blue was happy to charge me overdraft fees for four transactions and, of course, those four credit accounts charged me overdraft fees...so additional bank charges in excess of $300. I contacted customer service in Cheyenne, and was told the funds would be available that day by 5 PM, a Friday. The following Monday, more overdraft charges and the funds were still not available. It wasn't until the 9th day that the funds were made available. When inquired as to why the check had been held when it's drawn on a major bank's account that literally has billions in assets, and which a simple call or electronic inquiry to the bank could've easily confirmed the availability of funds from my client (with assets themselves over $10 million), the check could've cleared. Instead I got some lame excuse about the check needing to be held for "special security." Seriously? After all these years of doing business, I'm withdrawing my funds and moving to another local credit union. Inexcusable customer service."