Spa Brokers

"Cal Spas hot tub....from Spa Brokers Westminster ....bought April 2023 We bought a Cal Spas hot tub at Spa Brokers Arvada in April of 2023 and it has been full of problems from the point of delivery and continues to this point almost a year later. It was spa model 22E767L-X-AL/MO-FS if that means anything to you....it was a $12,000 spa that seats 6-7 people. We also later bought a wifi module and had assumed it would include this as everything else we looked at included wifi connectivity. Purchased in April....delivery was delayed a bit due to weather and nobody at fault for that. Once installed I filled it with water and found it all leaked out. Called service and a broken jet was at fault. 2 jets ended up being broken and needed fixed before we could refill it with water....of course chemicals I had were wasted in this process. Filled and used for a while. Took the back panel off (the one opposite of the control panel) as I was going to see insulation level. It was challenging getting screws out as most were bent badly and most could not be put back in as I had to use new ones that I happened to have....it seemed it must have been dropped to have bent these screws. It had also caused the insulation on that side to come free from the top on the opening of that area...I could not reattach it properly. I looked at this due to temp not holding well and was worried about poor insulation. I had two other hot tubs that help the temp much better than this one. Later found control panel could not control temps, pumps or lights at times and had to have the panel replaced. Added a wifi module for $400+ myself so I could control things better. Again control panel would not respond on many occasions to control temp, pumps, lights. And had to get out and then use the extra wifi module to turn things off in order to not waste energy. March 12. 2024 still having major issues and cannot use our spa. We have asked for it to be replaced as a lemon or to be refunded so we can buy a better brand to avoid these issues. Temp dropped to 71....turned it up on the app and when we went to get in it was at 69 degrees. Tried to turn it up on the control panel....was not sure if it worked but we could not use our spa that night. Turned it up the next day to 104 and went out as a family to find it at 67 degrees. Tried to turn it up via the panel and was not sure what was working or not. Checked the next day and nothing is working to get it to turn up. Error code now appears that water level is low when spa is completely full. Filter was leaned the weekend before. Emails back and forth with our salesperson who apparently reached out to his manager and no resolution other than to say they will look into it. Our water is now green since it is not filtering and heating. Jets turn on...other than jet one on the filter mode. We wasted a lot of money on a 'nice' spa.....we spent a lot less on our previous one of another brand and wish we had not ended up with a lemon that we cannot use. A hot tub should be something that adds to relaxation....not a total headache that works occasionally and needs repeated repairs in the first year. Learn from our mistake. Look elsewhere. We currently have cold green water in our hot tub and wish we could use it tonight....and the last several nights.....and the next few nights. Reached out several times today and issues are minimized. We need a hot tub that works....not one that is a lemon."

"It’s been about a year now since I purchased my new Marquis spa from Spa Brokers. Delivery was spot on time. I used the electrician recommended by them and he was great! I had a little issue with the Bromine melting my head rests and they talked me through switching to Chlorine AND replaced the headrests for free!!!"

"At first they didn't even act like I existed, maybe because I was dressed down since I just got done working out. Then, after the salesperson found out I had been shopping other brands, that got his attention. I kept telling him I like the Marquis Spas and he kept telling me I want the Cal Spa because it's on sale. I know the Cal Spa is a horrible brand after doing a ton of research, but it seems like they just want the quick sale. Very pushy, unfriendly, 0 stars if it existed. Take your business elsewhere."

"I called in about my fireplace that had gone kaput about two years ago. The woman on the phone apologized that the soonest availability was in about 3 weeks. It was worth the wait! Terry was fantastic! We have a 25 year old gas fireplace that I thought had finally died! He came out and got right to it. Cleaned it out, got the the pilot to light, and made sure there were no leaks. His customer service was top notch, he is extremely knowledgeable. The fireplace looks as good as new! My pups are enjoying the extra warmth! I highly recommend Spa Brokers."

"We compared so many hot tubs and so many different stores before we purchased. Spa Brokers was by far the BEST in price, quality and service. Meghan is extremely knowledgeable and we even loved our install guys (shout out to Ty). If you live in Colorado you should definitely go with Spa Brokers. It’s also AWESOME to have the stores close to get your products!"