Banana Republic

"Disappointed. I will not return to this store. I will buy online going forward. Employees did not provide a great experience. I drove 15 miles to give this store a shot because I wanted to shop a full price store and have a full price experience. The employees ruined it for me. I’m super disappointed in this staff. I’ll go to the Castle Rock Outlet that is closer for me. I will provide more details if someone from corporate reaches out to me. I do not recommend the Aspen Grove Banana Republic."

"Called them this morning at about 9:40am. Wasn’t sure if they would answer since it was before hours but before I made the trip down there from Denver (BR in cherry creek didn’t have what I needed) I wanted to see if they had some denim in stock since their website isn’t always accurate with what’s in stock in store. (tried this tool on the website for the Cherry Creek location only to find they actually didn’t have my size in stock of what I was looking for.) A female answered the phone, I started out saying, “I know you’re not open yet but I wanted to see if you had some denim in stock. I’m looking for your traveler jeans in a 30x32 in all colors.” Mind you thats not a huge undertaking to check your system and to check on the floor where they are all displayed together. They only have about 5ish colors so we also aren’t talking about 10 different jeans. She rudely and condescending replies, “um, we have some... And we open at 10…..” Instead of going to Aspen grove and buying all of these jeans which was my full intention, even if I could only take some home today and order the rest through the store, I will buy them all online and happily pay the extra fee for overnight shipping just to avoid this place. It’s a shame how one person can ruin one store. Gap is a struggling company, see all the store closures, they probably shouldn’t have employees that alienate customers from going to their brick and mortar stores."

"I’ve shopped at this BR store for a good 8-10 yrs or so. I’ve never really had a problem, have been treated fairly for the most part with a couple of exceptions. Overall my experiences there have been ok. Until recently, I made a purchase online for in store pick up over Black Friday weekend, that in itself was enough for things to fall apart. In short, I thought my purchase price with discounts etc was off (it wasn’t) because of how it showed up on my receipt. First I called Customer Service, which they totally deflected and said they would price adjust in store. The process was MUCH more involved than just a few simple clicks. The young lady helping me was extremely patient the entire time and made things right even though the oversight was on my part. In short, we need more people like her in retail, most people these days make you feel like you’ve inconvenienced them by walking in their store. Anyhow, this young lady deserves a raise, I believe her name is Kate."

"My husband has been a regular customer at Banana Republic for several years. He shops at Park Meadows and Aspen Grove. Both stores are great in terms of helpful associates. Recently we had to visit this store (once for an exchange and once to buy something) and both times I was very happy with the customer service offered. Jenna helped me with my exchange last week and Nathaniel helped us pick a great wool blazer for my husband today. During a busy season like this I do appreciate the time and patience of store associates especially since my husband is a very picky shopper and I like to chime in as well :) So thank you BR for yet another positive experience. We will be coming back for more! And thank you for having great merchandise and sale events throughout the year. HAPPY HOLIDAYS!"

"Seriously BEST customer Service I have EVER received! I had to buy a bunch of new clothes for work and the gals there were SO helpful and patient. They had to help me try on practically every suit in the store in different sized and then they even helped me get fitted and get my measurements. They were the best! I will go back anytime I need to get clothes."