Mattress Firm Pioneer Hills

"Went in to check out some mattresses and lay on a few different types to see what we should be looking for. The salesman Victor approached us after finishing with another customer and began talking to us. We told him we were just looking, to which he told us we were doing it all wrong and he knew we had no clue what we were talking about. He began to ramble for a couple of minutes without us having a chance to get a word in, and began getting angry. He said that if he didn't follow us around the store he would be in trouble with his boss, and he works on commission so if we werent going to let him help us then we had to leave the store immediately. We promptly left the store, as it was clearly an unwelcoming environment and his quick rise to anger was very discomforting. I'm still frankly shocked at being kicked out of a store for literally only saying that we were just looking. I will never set foot in a mattress firm again."

"Victor was very knowledgeable about the products showcased on the floor. He did not attempt to up-sell me on a product I wouldn’t enjoy, and directed me to try multiple different products to see what would be the right fit for my personal needs. He was professional and courteous in all regards, and would definitely be someone I’d purchase from again."

"Great experience with Victor. He was friendly, efficient and helpful. Will have what I need by tomorrow! And at a reasonable price. He didn’t try to sell me other items or upgrade-he understood my what I was looking for and took care of me. Wonderful experience during a stressful holiday shopping time."

"I set up my 3 year old daughters new bedroom set today (ordered online) and noticed her mattress sat too low on her new platform bed. I then called over to the Pioneer Hills Mattress Firm and Cole got me hooked up with a new twin 5” box spring SAME DAY! Also, the whole purchasing process took less than 5 minutes. Not to mention, it was also $50 cheaper than any other one I could find online. Thank you for the great speedy service, Cole! She loves her new bed and will sleep well tonight!"

"Mike helped us from the moment we walked in, he educated us on features and waited patiently as we asked questions and explored— not knowing exactly what we wanted. He was flexible and kind. His counterpart Dylan was supportive as needed while Mike was helping us. Would highly recommend this location."