Lowe's Home Improvement

"Consistently great customer service here. Had a balance on older Lowe's gift card; Mia and Angela spent considerable time attempting - without success - to get new system to accept old system's confirmed remaining balance. Finally, when I spoke with manager Caleb, he listened carefully and creatively credited me an equivalent amount manually. (The alternative of my calling company customer service to get new gift card issue would have taken a great deal of my time.) All these folks were pleasant, and genuinely sought to help. Similar positive experiences here in the past and the layout and feel/look/stocking of the store is a joy to shop at compared to the neighboring Home Depot."

"The cabinets department has the worst customer service imaginable. My husband and I requested a quote in December. Somebody came out to our house to measure and provide a quote on Jan. 4, and he had no idea what plans we’d discussed with the salesperson. Then, we were told we’d have a quote in a few days. Two weeks passed, and no quote. I called in no less than 6 times, being told every time that our saleswoman would call me back. She finally did after the 6th attempt and told me we’d have a quote early the next week. Two more weeks passed, and nothing. I called back again yesterday morning and was assured that she’d call back when she came in. I got no call back. I called in again this morning, was transferred to her desk and hung up on. I called back and was told her phone wasn’t working and that she’d call me back on her cell phone in “just a few seconds”. I’m still waiting. All I want is a refund so I can end this interaction and get actual service from Home Depot. Update: My husband called in two weeks ago and was finally told that they would issue a refund. We still have not received a refund. I just want my money back."

"Just had a great experience. It’s about 10:00 AM and I was immediately greeted by a gentleman who asked what I was looking for. He walked with me to the area where I the employee who worked in the department took over and directed me exactly to what I needed and even loaded the cart with the heavy water softener bags. I unfortunately wasn’t paying attention at self checkout and picked the one station that didn’t have a hand scanner to scan the heavy bags, but the attendant was super friendly and canceled the transaction then directed me to the next station. It’s service like this that impresses me. Every customer and employee interaction was great."

"This Lowe’s has exceptionally good customer service. There were employees ready AND willing to help in every aisle we needed them. The store was clean and well stocked. Only issue I had was with the prices. A little high — compared to all others I’ve compared."

"This particular store has made a lot of improvements. I used to prefer their competition, but Lowes makes it easier to get my Veterans discount. Displays are better, and stock availability seems better than most"