Scandinavian Designs

"Starting with the good: love the furniture, and the delivery guys were friendly and capable. The bad: Reinelle managed to be both inattentive and territorial in store, and misinformed us while telling us it was our fault. Doubly surprising as she appears to be the store manager. Our order was misplaced (two chairs more than we stated) and got the wrong table on delivery, which was a relief as the top of the incorrect item was notably gouged. I'll update this as the situation resolved but we were displeased at purchase and now don't have a table for however long it takes to rectify the situation."

"My last delivery was scheduled for a Saturday, and they changed it to the middle of the week. Consequently, I had to take off work during the middle of the day for the delivery. Then they kept shuffling the delivery window time. This time I had another Saturday delivery scheduled, for the middle of the day, and they changed it to a 4-7 pm delivery later that same day. As of 8 pm they were a no show- no text message, no phone call, and their delivery operations center was closed when I called. The salesperson apologized the next day for not delivering as promised (not her problem), and then said the next time the delivery managers could reschedule was approximately two weeks out. The salesperson is fantastic, and it’s beyond her control; however, their delivery managers are incompetent. They don’t reschedule you immediately- incredibly they put you at the back of the delivery schedule line (even though they failed to deliver as promised). No more purchases or recommendations- Scandinavian Design's delivery is incompetently managed. Part of my delivery was to replace a damaged bed from my first delivery. The delivery truck was a no show. They wasted 4 hours of my time on a Saturday night. I’ve contacted corporate twice, and I’ve never received a reply. They’ve still never addressed the issues."

"Huge appreciations to Reinelle for design consultation and advice. She spent a lot of time with me over several visits and kept me updated on the expected delivery of my items. All the items I purchased were delivered in great condition, and the delivery team (Christian and Alex) did a high quality job assembling everything at my home. Products are high quality and comfortable. I would absolutely return."

"I've bought several items and have been happy with all. Recently I got a bed that upon delivery was assembled incorrectly, so the slats could not hold up the mattress. I called to explain the situation, sent some pics and to my surprise, the Sales Manager (Shary) offered to come over after his shift to correct the situation which he did in one visit. I've never experienced that level of customer service before. So, for me, this is my place for furniture."

"They sell used products under brand new products. Worst customer service ever with Reinelle at highlands ranch store about our nesting table. They accept that their products can be this much damaged as in the photo when selling as brand new from factory. Be aware of that."