Pottery Barn

"Terrible customer service. The employees were so condescending and rude. One of them put up her finger at me to wait one minute while on the phone. Don’t come here if you expect to be treated with respect and kindness."

"3 months in and we still don't have our furniture delivered. Nobody seems to know where it is. I have had to call dozens of times and no luck. What an awful experience."

"This post is for Robin, who spent well over an hour with me- answering my many questions, reviewing photos of my home, making thoughtful and consultative suggestions. She has a keen eye for design, and helped me accessorize my living room beautifully! I appreciated that my encounter with her was authentic, and not an opportunity to encourage me to spend as much money as possible (as I’ve experienced in stores like this time and time again). Thank you, Robin! You were so lovely!"

"I ordered a West Elm crib and changing table from the Pottery Barn at Aspen Grove Shopping Center in Denver for my soon-to-be grandson's nursery with White Glove delivery to Bedford, NH. The order was inexplicably cancelled the next day with no notification whatsoever. The only way I found out the order was cancelled was that my daughter in NH told me. This was supposed to be a gift and the order was cancelled?!? Incredibly poor customer relations."

"Bought new bedroom furniture from Pottery Barn and it baffles me how incompetent their team is. Shane put the bedframe on backwards (see photos) at both the foot and headboard of the bed leaving 2 inches of metal sticking out. My husband reinstalled the frame properly but Shane didn't leave any of the "extra" hardware so we are missing 8+ screws. It's been 2 months and the customer service team still hasn't figured out how to get us the replacement hardware. I do not recommend Pottery Barn. The service is not worth the hassle."