Macy's Furniture Gallery

"The Macys call center the Philippines is a joke. Not one single person there could actually do what I asked. Including shipping to the correct address. After calling 8,9, 10 times I give up. I think this is the last time I order anything from Macy, it just isn't worth it."

"Had a great experience with Mirsad, he is basically a one-man-operation every time we saw him there. You need to be patient because of this but he is very knowledgeable and helpful. We purchased a mattress and new bed frame, couldn't be more excited! Thank you Mirsad!"

"We had an excellent experience with Mirsed. He took care of us when picking out a couch but was never pushy. The men who delivered our couch were so timely and efficient! We were very happy!"

"Worst experience ever. I ordered a bedroom set and was rushed in and out with no information and was told to call the customer service line in a few weeks once my order was processed. I was told my furniture would arrive one day, got an update saying that is no longer the case and it getting moved back a month. Once my furniture was ready to be delivered I called and scheduled a delivery date and received an email confirmation. A few days later I got a call and was told I needed to update my card information because when I purchased the furniture it was only a hold on my account and now I needed to re-purchase the furniture and that my furniture was never scheduled for delivery. So after waiting for over two months I am now back to square one with my order cancelled and no furniture."

"Just a really bad customer experience. We went into the store and purchased patio furniture in May. We were told by the salesperson that it would arrive by early June. We had a house warming in late June, so we went with Macy's because we were assured that it would arrive by then. Well, not only did we not receive our furniture in time for the party, but we still don't have it and it now looks like it won't arrive till end of July. Meanwhile, no one kept us informed throughout the process and we had to keep calling for info. It just sucks when a company is so eager to close a deal that they would lie and not be honest with expectations. We won't be back."