Crate & Barrel

"Very poor customer service at this location. Provided a sales associate with a list of rug swatches that we wanted to check out and it took well over 30 minutes for her to find “most” of the swatches. I told her to forget about the remaining swatches that hadn’t been found because it had been quite a long wait. No apology for the wait. No check-ins throughout the process to give us an update. Just a very frustrating experience all around. Take your business elsewhere if you are considering various rug options."

"I was trying to find specific placemats that my niece wanted for Christmas. They were no longer available online, and we don't live near a Crate and Barrel so I wasn't sure whether or not to give up or try. I decided to call the Flat Iron Crossing store. Clara answered, looked it up, and double-checked to be sure the placemats were indeed in the store. Clara held them for me to be sure I got them. When I arrived, it was a quick and easy process to buy them because she had let the staff know. I so appreciate the assistance, kindness, and competence of Clara and Kate. Moreover, the store is gorgeous and inviting. I will choose to shop there and will let my friends and family know that they should too."

"I needed a couch for a second home located about 3 hours away. I chose crate and barrel due to the fact they offered white glove delivery to the zipcode. The couch cost way more than what I would normally pay BUT, I needed the white glove delivery as I cannot transport it myself from the store. The problem is, no where in the fine print did they mention that the delivery could only be completed certain days of the week. Those days of the week happened to be days that are impossible for me to make the 3 hours commute to receive the product. Now, 3 months later I still don't have the couch. Have wasted multiple hours on calls with customer service and the delivery company. I have asked for a refund since my couch cannot be delivered as promised and they said I can only get a 50% refund in the form of a gift card. Just an absurd. I have always been a fan of Crate and barrel and their store groups, but after this, I will never buy anything from Crate and Barrel ever again."

"Kala helped me select pieces and design a few rooms. The store is nicely laid out and easy to navigate."

"We did the private wedding registry event and it was THE BEST! Everyone was so sweet and you could shop the store without any other customers. They truly know how to make a couple feel special ahead of the big day!"