Hand and Stone Massage and Facial Spa

"Amy was great!! I was sore from a slip on the ice a few weeks ago and she addressed the pulled muscles and worked on the nagging siadica issues.. pressure was just right and I look forward to future visits to get back to normal mobility.. relaxing, not really. I wasn’t looking for a feel good body rub.. I need healing. Only problem, she’s booked out for about a month.. the good ones always are. Thanks Amy!!"

"I agree with the most recent reviews. We had a "family" membership for years with Massage Green prior to their change to Hand and Stone. We were loyal customers and accumulated quite a few credits over the years. When the change over happened (same owners BTW), suddenly we were limited to who could use those credits. Only the "primary" person could use them freely and we were told each of us had to sign up for individual memberships to the tune of $75 each month x 4 in order to use our past credits. They have collected more than $600 in unused massages from our family membership, but only one of us can use the credits in our account. We tried to work it out, but the manager changed her story every time we were in there and hasn't kept her word. I would NOT recommend a membership from here at all. Just pay as you go, I feel like we have been totally ripped off!"

"They are crooks as far as I'm concerned. I have a $170 gift card from the prior company they replaced (Massage Green). The receptionist told me today I must redeem the gift card at the non member rate at an astonishing $140 per hour before tip! Further, if I did a couples massage I could only use $140 of the gift card."

"I visited here for the first time about a month and a half ago. With my busy schedule, I never know when I'm going to have spare time. I was pleased to be able to schedule a 90 minute massage within 24 hours! This was the best massage I ever received in my life. I was so impressed, I signed up for the monthly membership afterwards. The membership includes a choice of a massage or a facial once a month for about $80. I'm not sure if I'll ever use the facial option but it's nice to have a choice. I'm looking forward to scheduling my next visit!"

"I had been coming to the Massage Green spa for years but ever since they became Hand and Stone customer service has gone down, yet prices have gone up. The masseuses are still mostly the same and great but the overall company culture has changed. Classic scheme of selling out to a big corporation to just get more money for the owners yet providing worse care for clients and over working the current staff. When I last went the place was packed like a zoo with people trying to check in and check out at once yet there was only one girl up front clearly stressed trying to take care of everything. Before it use to be a calm environment but now they are clearly over booking and understaffing. Just sad to see the change and the greed that benefits no one except the owners. If you’ve raised your prices so much then maybe hire more staff to help out, improve the quality of your products, instead of just pocketing the profit. I like to support small businesses and now it’s just another chain focused on bottom lines and “move them in and out like cattle”. They use to be great now just average so my review reflects that. Sad."