Hand and Stone Massage and Facial Spa 2030 East County Line Road, Highlands Ranch, CO 80126

"Megan is hands down ;) the best massage therapist I've had in my 15 years of getting massage. She is experienced, professional, and extremely knowledgeable."

"Gigi was AMAZING! Great massage and staff were very nice. Definitely a place to go and relax."

"If I could give this place a 0 star I would. I had a massage at 12pm and was canceled 20 minutes before via email. Kristina sent me an email because they didn't have my number on file. But really 20 minutes before ? If the customer would had done this there would had been a charge. All I got was I'm so sorry let's reschedule. I was looking forward to this as a birthday gift to myself. And hand & stone ruined that for me. No option to even get someone else at a later time. No solutions to fix what they messed up. I am in customer service and that's no way to treat a customer. I would never ever recommend this place to someone. Read this reviews seems like this happens often."

"This location allowed my account to be hacked, very scary, when confronted they offered zero help, or explanation of what was taken. When I asked for my stolen packages back, they said they couldn’t help. Then, a new employee accidentally schedule a wrong date apt., when we missed an apt. We didn’t schedule, they refused a very large refund, scamming us out of our money, explaining they will have to train their staff better. In addition, I’ve been getting massages since I was 16, due to an injury, I had one massage therapist there who was clearly drunk, giving a sloppy massage that made me feel worse, then I had one pour out her tragic life story, the entire massage. I empathized with her but that was vastly unprofessional, once again, their bottom line was more important than making it right, and they refused any compensation or customer service! I’ve never been treated so awful! DO NOT GIVE THEM your business, you too might get hacked!"

"I would highly recommend not purchasing from hand and stone. I purchased a buy one get one free gift card over Black Friday and never received the free gift card. I was told that they had incorrect information on their website. However, they refuse to refund my money for their mistake, even though I was told by a manager that they would refund the purchase. Horrible customer service."