Bank of the San Juans

"Very poor customer support. Haven’t been able to get online to my account in over a week. Their support people are totally confused as their system works different from different web sites,apps and browsers and changes all the time. Last person insisted that I must see yellow flowers on my screen image. Not my image or the bird that appeared, lol."

"This bank is amazing. They always go above and beyond for their customers. No hidden fees that sneak up on you and I get to talk to a real local person when I call them. The gifts for opening an account are awesome and the staff at all the locations are nice and helpful. 100% recommend this bank."

"I will never do business here again, I’ve had an account with them for a little over a year and this place is a nightmare to deal with. I can never just go on about my day to day life without worrying about my account or money situation. There is always something wrong with my card or account and I have to call once a week roughly to see what’s going on. I’m a trucker and I’ve mentioned it time and time again to them that I travel and not to lock my card out. I don’t have time to be sitting around on the phone with them while I’m trying to buy fuel or other misc items for the truck. If you are a traveler my advice to you is to not do business here"

"This bank is awesome. They have great customer service and when my husband and I started building our off-grid home, BSJ gave us a LOC with no hassle and sent us on our way. No problems. I love this bank for the simple bank statements. I ALWAYS recommend this bank to my clients and I have many, many clients asking about banking every day. GO BSJ!!"

"Happy customer since 2009, until recently that is. Customer service at downtown branch gets a D- My last few visits there I leave feeling like I’ve inconvenienced the staff somehow. One recent visit I went in to request a stop payment only to have the teller interrogate me as to my reasoning, right in front of other customers. Another complaint is that a few weeks ago I calmed about and then visited North bank branch trying to gain a small business line of credit. Long story short-loan officer showed little to no interest in helping out. No follow up calls, etc. Ended up going online for a small business line of credit. Online companies gain, Bank of the San Juan’s loss! Closing my accounts and moving on when the time is right. Too bad..."