Einstein Bros. Bagels 9249 South Broadway, Highlands Ranch, CO 80129

"Today I watched who I'm assuming was the manager snap at the girl at the register. The girl was asking for help and the older girl was so disrespectful and rude to her, wouldn't take the time to actually walk over to her to help. After the customer left she called the girl over and berated her at a quieter, more appropriate volume. I was so appalled I walked out. Every time I go here they are short staffed and overwhelmed. After seeing this unprofessional display of a toxic work place, I can only imagine the staff turnover. Fix your leadership, provide a pleasant place to work and people will actually enjoy being there. I will not be going back."

"I Absolutely cannot believe that I saw a 3.4 star rating, When This is The Best Einstein Bagels I have ever encountered!!!! The General Manager Heather, Manager Cameron and The Entire Crew are Amazing with Customer Service, Fresh Food and a Clean Restaurant. Even when they are packed, they never get upset and still greet every customer that comes through the door. I come here atleast once a week and I live in Aurora so that should say alot about this location. If I could I would eat here everyday. My favorite sandwich is the Farmhouse w/ one egg and Favorite Bagel is Everything with Onion and Chive smear. Even My 8yr old and 6 year old Love The place and the Environment and can tell the difference when we went to other locations. Keep Up The Great Work and Don't change a thing!!!"

"Dirty and gross. Tall male employee would rather not be there and it's super obvious. Floor where guests used to be able to sit is filthy at 8am. You should see the floor under their coolers behind the line. Place is trashed and I dont know how they are in business. Will never be back."

"My wife went for bagels this morning and was very disappointed. Not only was the store dirty (windows, floor, showcases full of crumbs etc), But there were no products available. This was a Saturday morning, and she was told that it would be at least 1/2 hour before more bagels would be ready, so she went to Safeway for her bagels. We have been coming to Einstein's without fail every Saturday since 2006, but This is certainly unacceptable!"

"Every time I go it always gets slammed. They still manage to give service with a smile. Heather is an exceptional manager and deserves a raise! She always gets everything done when there is not a lot of staff. She know my name and is always friendly no matter how busy she is. The food is prepared better here than almost any other location I’ve been to. Even when small mistakes happen they have made them right at the next visit and apologized. Again can not express how Heather is such a gem and keeps this place going strong!"