Downtown Denver YMCA

"When we decided to cancel and switch gyms, I had to talk to three different people and follow up twice to get the cancellation done. We cancelled because the facility flooded in January 2024 and most of the cardio equipment is still down as of March 2024. To compensate for the gym being closed, they promised to give everyone the month of March for free... then they still charged me because I'm technically registered with a different YMCA location. I understand the technicality, but I had recently moved and was going to the Downtown location for a couple months. The whole cancellation process felt unprofessional and merciless."

"First the staff here is phenomenal which is why they get 2 stars instead of 1. I’ve been a member here for 2 years. This YMCA has constant closures due to damage from the housing next to it. There looks to be water damage on parts of the ceiling in the basement and on the second floor when it was open (mold). Every few months they’ve had to close for some reason. Fire, flooding, leaking, police shutting down the block, broken AC, and on top of that closed on Sundays and most holidays. You can get memberships cheaper than $35/month like vasa and planet fitness. I chose here cuz it was a couple blocks away from my place. I cannot recommend this place to anyone"

"They literally ask for proof of residency to sign up to this gym. If you have an out of state drivers license they won’t let you sign up. This is completely ridiculous and pretty laughable at how pathetic this is. I never heard of this before and also if you’re not white they will profile you and automatically assume that you’re “homeless”. Do not sign up for this joke of a gym. Only pansies seem to go here."

"WILL STEAL YOUR MONEY. When I cancelled my service they charged me several more times. I spent 2 months talking to people at the gym, calling, and emailing to no avail. Couldn't even get through to the lowest level of management. When I finally threatened small claims court several upper management employees magically got in contact with me and my money was returned. Please avoid this place."