Braces Comfort Dental Space Center

"My daughter was referred to Dr. Gotlib a couple of months ago by our regular dentist for a canine tooth that wasn't shifting into place. At our first appointment (at the Space Center Dr office) my daughter explained that she didn't want to have braces but would be fine with aligners. We were told it would be completely covered under our insurance; this was the only reason we agreed. When we went in to pick up the aligners a few months later (this month, at the Austin Bluffs office) we were told she would have to have glue put on her teeth to help make the aligners have a snug fit. This was never discussed with us prior to this appointment and caught me off guard as I have never heard of the aligners requiring glue. After a few hours my daughter removed the aligners and tried to eat but couldn't bite down because of the glue. We went back into the office and asked them to remove the glue. Liz approached us and said she needed to speak to me about some paperwork, then she showed me the cost of the aligners. She explained to me that our insurance would cover 2/3 of the cost on the day that my daughter got the aligners, and they would pay the rest of it the day she got them off. But if anything was to happen with our insurance during that time, we would have to pay the remaining cost. The doctor took us into another room to speak to us privately, he continued to try and talk my daughter into agreeing to the aligners. I mentioned that now there was a cost involved, and the doctor attempted to comfort me by saying, "You would only be paying a couple hundred." Which is not an option for us and was never mentioned until this point. He took my daughter to get the glue removed, and I went back to speak with Liz. She was very rude and condescending. She never showed me an actual document with the cost on it, she wrote the cost down on a blank piece of paper. And wanted me to sign an empty form. Very unprofessional. She also told me I needed to just force my daughter to wear the aligners and that she needed time to adjust to them. And asked me, "Why did you even bother coming in to have this done?" I told her that nobody had told us about the potential of us having to pay anything. She was very upset that I wouldn't sign her document, and she wouldn't let me take it or take a picture of it. I will never sign an empty document. We ended up leaving the office without the aligners and will not be coming back. Sketchy business practices and rude customer service when you don't do what they want."

"Wonderful experience, staff is very professional and courteous at all times. Attention to detail and teeth care is better than I have ever experienced anywhere else! I would highly recommend Comfort Dental Braces, Austin Bluffs to anyone looking to get braces! Thank you to all of you! You’re all awesome!"

"Wonderful place and team! Very clean and they made me feel comfortable. I hated braces but their service made it so much better! Always friendly, understanding, and caring :)"

"Great place and team! Everyone and everything was amazing starting with the consultation, all the way through the adjustments, and until the braces were off."