Smashburger

"Overall, an ok experience. I went there for lunch and it did the trick. Good thing it is located on the Quebec plaza close to Sam's club, Walmart and other big shopping stores, so it is convenient to visit the place after all shopping is done. The staff is very nice and friendly. The burgers are ok, on a good side mostly. French fries are pretty good."

"Came with friends. The fries came out barely even warm, they were drenched in oil and rosemary to try and cover up their age, and no napkins are available so we asked for napkins and fresh fries. The burgers were fine. But when the fresh fries came, there was hair in bottom of the basket... I've worked in the food industry and I know things get difficult, and often the work feels thankless. But I also know that in my time working food service that if a customer has an issue with their food the store usually corrects it. In this case a minor mistake just grew larger. I asked for a refund after finding the hair and the man blamed me, my hair is almost 4 foot long but there was a short red hair in my food. He yelled at me when I was calmly talking to him and accused me of lying..between myself and friends we spent around $70 on this terrible experience and he wouldn't even bother to refund me for the disgusting hair. Anyways the burgers are fine but if you have a problem with your food, don't ask them to correct it or they'll put hair in your food. I don't even care about the refund the service here is awful, and I'm pretty sure the staff working this afternoon was on something. Also the man claimed to be the GM and literally spun in a circle when we asked if there was someone else we could talk to about it. My friend was really upset and grossed out. He wouldn't give us any store information, I went back to ask for a copy of my receipt and he didn't even print me the correct receipt. I honestly am disappointed because this has been my neighborhood smash burger for years, and we've dealt with the bad service for a long time. But today really got to me, how scary this guy runs the restaurant and encourages behavior that could get people sick."

"I got a burger and fries to go, when I got home and took the first bite it was full of hair. Multiple pieces of hair. I looked at the rest of the burger and there were three pieces of hair sticking out of it. I brought it straight back to the restaurant, and the manager told me it didn’t look like anyone that worked there’s hair. I pulled a hair out of the inside of the burger in front of him and he still said he didn’t think it came from the restaurant. Then he gave me a hard time about getting a refund. Figure out who was working the kitchen 7/15 because they should not be allowed to handle food. The manager was as almost bad as all the hair in my food but thankfully I finally got my money back. As I left he said “hopefully that doesn’t happen next time” lol, like I would ever eat there again"

"I ordered a crispy chicken sandwich and was told it would take 10 minutes. I was fine with that. 15 minutes later, my food was brought out, and I took it home. When I cut the sandwich in half, the chicken inside was still uncooked. I will not be going back to this location."