McDonald's

"I decided to take my daughter and her friend to this location to eat dinner last night. I was very hesitant because the prior only visit I've ever made to this location, nothing in our order was right and our food was cold. Also, I felt actually discriminated against because I'm white. I asked the girls last night where they wanted to eat and they chose McDonald's. So, in order to please them I decided to go ahead and try again and maybe the service would be different this time. How wrong I was. Let me tell you about our experience. Not only did I feel discriminated against again, but the food my daughter and her friend ordered was wrong. In fact, I had a feeling things were going to go this way after the discriminatory treatment at the counter, so we decided to stay in the lobby to eat just in case. Sure enough, not only was our food cold but after requesting their sandwiches be corrected, the same girl who took our order, bagged some burgers and as she placed the bag on the counter, looked right past me and called out an order number. She knew who I was and what I was waiting for but refused to acknowledge me in that moment and let me know that was our food. Standing there for over 5 minutes watching orders be made and delivered and the girl just completely ignoring that I was still standing there, the manager came over to me and looked puzzled. I told her that we were still waiting for our replaced order. She looked in the bag and shook her head at the worker and handed me our food. All I could do was look at the manager, just hurt by how I had been treated. She offered me extra fries which I declined. Getting back to the table we realized this order was totally incorrect as well. I asked the girls if they wanted to eat it anyway and they just didn't want to. So, I started to approach the counter again with the wrong order for the second time. The manager was actually on her way to us with 2 pies to try to make right the treatment of the other worker. I told her that I was just upset at this point and wanted my money back. The manager gracefully gave me a refund and apologized for our treatment. I am grateful for the managers actions, but will NEVER compromise and choose that location EVER again."

"First drive through window made me wait for 4 minutes before they opened the window even though the employee was opening boxes right next to us and had made eye contact with us. I drove past that window and went to the second one to pay and get my food. There are also a lot of homeless that hang out around this location and tend to wander into the drive through lane..."

"It was great! I just ordered from the kiosk, and the lady dropped my food off at my table. It was buss. The strawberry-banana smoothie is so good!"

"After a long flight we stopped here for a quick bite. We are not “fast food junkies” but there was nothing nearby and we were starving! We saw so many cars in line for the drive through but we opted to eat inside. We placed our order on the kiosk and walked up to cashier. She hands us our bottle waters and walks away. There was a lot of movement from staff prepping online orders. And there we stand literally waiting at least five minutes while our waters are getting warm. Finally she hands us our food. We ordered Crispy Chicken Sandwich Combos, had no sauce whatsoever just two pickle slices. They were horrible!!! Fries were hot. Looks like more of a drive through location, I guess people don’t like to walk. There were not too many people inside. The absolute worst customer service. Staff acts like they’re doing you a favor. They seem to forget if no customers come in they’d be out of a job!!!"

"So busy but the staff handles it very well and it moves swiftly. I got the cactus planet adult happy meal. It’s a fun promotion and it’s popular to post for social media. This McDonald’s is pretty clean in the dining area. It’s the quality of food you’d expect from McDonald’s so it’s consistent to say the least. Also because it’s in boulder you are bound to see something memorable every time you go inside."