Kent Place Residences

"I lived in Kent Place as it was shifting management over to Greystar starting in Aug 2020 to 2022. At first, it was a great place to live because of its proximity to the King Sooper and the little shops right in front of it. I liked the little community of people that lived there and the amenities. It was the apartment and management itself that were the issue, as stuff was constantly breaking. Starting in Aug 2020 (when we moved in), the AC unit in the main bathroom started leaking onto the floor. I put in a work order, someone came out to look at it within 2 weeks, tried to fix it but failed, and then left. This cycle of work orders and someone coming in to fix it happened SEVEN times (I will attach the screenshots to this review). After the fourth attempt to fix it, they resorted to completely shutting off our AC and heating for months, leaving us with no AC in the summer and no heat in the winter. The last time I had an AC repair person come and look at it, he stated that the reason it was leaking was because the coils were getting so cold, that they were freezing, causing the AC to shut off and the coils to unfreeze and drip water into the drip pan. However, he stated that this much water was causing the drip pan to overflow, resulting in the leaks. Fast forward a few months (still no AC/heat) and I had to submit another work order, unrelated to the AC unit, as I noticed a tile was cracked in my shower. I submitted a work order on 10/20/21 and had an entire crew, including repairmen and Greystar staff, that came into my bathroom, looked at the ceiling AC for approximately 2 minutes (not even at the shower), and left without giving me any information. I assumed this was because of the work order I put in the day before. A month and a half later, construction began on my bathroom, including half of the walls and the toilet (which was on the opposite side of the room from the shower, by about 3 or 4 feet), being removed (all for one cracked tile?). Essentially, the entire bathroom was remodeled. After the bathroom was finished, I received a bill from them for $9,436 for the bathroom "repairs", stating that the bill was for damages I had done to the bathroom. The amount of construction done on my bathroom could not have been done by a crack in the shower wall, but rather, it was likely due to the water dripping from the AC unit overflowing and down the walls. When I reached out to resolve this issue, they stated that I did not send in a work order for the tile (despite my having a record of doing so) and that they found the cracked tile during a bi-annual inspection (but again, if it was an inspection of the entire apartment, why did they walk past every other room and go straight to my bathroom and leave without looking at anything else?). I stated that I would not be paying that amount until after I heard back from my renters insurance team. My insurance team responded, stating that I was not to be held liable for the damages due to the lengthy record of all of my work orders and emails showing that I did report the water issue multiple times. Because of this, Greystar dropped all of the fees, as the next option would have been to take them to court with my renter's insurance representing me. During this time, they were taking my rent payments and rewiring them to go towards the amount owed toward repairs. This caused it to look as if I was not paying rent, and they threatened to evict me for late payments. I contacted them and told them to stop transferring my payments, and thankfully it was fixed, 2 eviction notices later. Then, near the end of our lease, they had the audacity to send an email asking why we were leaving! Long story short, avoid Greystar rentals at all cost. I have had friends and family have horrible experiences with them as well. Initially I was going to leave this review as a one star with no description, but after hearing about the Leticia Farrer case with Greystar, I realized that staying silent about these issues only helps the companies."

"2:30 AM and fire alarm went off! Jumped out of bed and since I’m new here I didn’t realize it was the whole building! Piercing noise lasted almost 30min. Not staff’s fault obviously but owners need to have a better and quicker plan in place for when something like this happens. Needless to say, we know at least the alarm works!"

"The property and tenants seem nice, but the staff is understaffed and rude. We drove 60 miles to view a few more places and were prepared to sign a lease, however, the staff would not take time to spend with us despite us having an appointment. The staff does not answer phone calls, despite having a concierge. Also, we saw numerous doors propped open, allowing local homeless to access the tenant's front doors and vehicles."

"Let me start with the amenities – It's a place that will impress all your friends. The gym and pool are my go-to spots to stay active. The garden is a little hidden gem, and I love watching it change with the seasons. The final unspoken amenity is that the super nice King Soopers grocery store next door. The time saved from going to the grocery store alone makes Kent Place wonderful. Now, onto the units – they're really nice. I never hear my neighbors, which is a rare treat in apartment living. Finally, The staff are the heart of the community. They try really hard to create community with all the great events and it's reassuring to know that there's always someone available downstairs when you need assistance. That's a level of service that's hard to come by in a city like Denver. Lastly, I want to give a special shoutout to Mary, our lease agent. She was fantastic in walking us through the buildings, showing the amenities and made moving here a breeze."

"Lived here for almost 4 years and have been loving it. Can't beat the walk to the grocery store. Management and staff are helpful and responsive to maintenance requests. Thanks Kent Place!"