The UPS Store 1510 Chiles Avenue, Fort Carson, CO 80913

"Convenient location to pick up stuff instead of dealing with on post mail rooms. It's annoying when anyone already pays to ship items and then I have to pay an additional fee to pick up that same item from the counter of this location. UPS corporate doesn't charge this, the independent owner offering the services does. Here's your transparency."

"Called ahead to make sure there was going to be staff present during lunch, was told "100% I *the owner* am going to be here, so feel free to stop in anytime before 3:30" I got there at 2:10 and he's already locked up shop."

"I have been using this place for 2 years now. I guess it has switched owners recently, cause since then they can't keep the good employees, and the Service has gone to hell. There is one girl that it still there I think from previous ownership, she is awesome, but haven't seen her in a while. The guy who I guess is the manager stinks, has given me wrong packages that i didn't catch until I got home. The post mail doesn't get delivered except like once every 2 weeks. I have several letters that the tracking say has been picked up at post office but not delivered to my box. Used to be a great place, but now I can't wait to move."

"I have been there several times. I love customer service. Great job, and I am looking forward to Togo back there .."

"Are you looking for a great place to receive mail at? How about quality service? What about nice employees? Do you enjoy not being charged for every little thing? Then look no further, you've found the place to be at. After encountering a bad experience with another UPS in the Colorado Springs area, I called and talked to the employee Pete. He was very informative, and helpful on all my questions with his answers. The transparency he and Mallory provided was amazing to say the least. Before I signed the contract here, I made sure I was not going to be charged for every little fee here and there. To my knowledge, that wasn't the case. If you go on vacation, leave for work, etc. and currently still have an active mailbox, you have up to 400 days to pick up your packages. This UPS location # 5039 does not charge you per package per day like other UPS locations might. Even if each UPS location is privately owned, that doesn't mean you need to charge the customer for every little fee here and there. I'm happy knowing my packages and mail will be received and well taken care of at this establishment. When opening my new mailbox, Mallory did an outstanding job with answering my questions and getting me out of the store in a timely manner. I was going to sign up for the year but decided to just do the 3 months due to being cheaper. This was based on their recommendation by the way. I highly recommend you to sign up for mail to receive your mail here. Surely you will not be disappointed because I know I wasn't at all."