Ford Motor City Service 1212 Motor City Drive, Colorado Springs, CO 80905

"REVISED - I received a call from the service manager apologizing for the mishap. He assured me that he had a talk with all of the techs, and are trying to improve their quality and time frame. I appreciate the fact that they pay attention to their reviews, and try to solve any issues. They also steam cleaned the truck where the oil had leaked. ORIGINAL REVIEW - Had scheduled an appointment at their Quick lane. It still took 2 hours plus. Drove back home, less than 5 miles, and parked. Came out a couple hours later to leave and saw oil on the driveway. They did not tighten the oil filter. Called the service advisor, he said bring it in the next morning. All they did was wipe of the oil filter. This is not the first time this has happened here."

"Took my f150 truck to get the diffs and transfer case serviced. I was attended by Zach who was very courtes and polite through out the entire process and kept me informed frequently."

"I scheduled through their website and arrived at the service center to find it closed. This is the second time this has happened with this Ford location. If you schedule online double check the operating hours. I’ve had regular maintenance done here multiple times now and the service has been good. 3 stars for wasted time driving to the center to find it closed during my scheduled date and time."

"I greatly appreciated meeting Tom. He made my experience very pleasant with all the traffic going on. Tom took his time with me, in every step of my visit. Everyone else that I have had contact with at Phil Long has been a great experience."

"Started off with a representative calling me to say they were picking up my car, but I had an appointment to drop it off. Then i was called back to see if i was bringing in 2 cars. I was not. Third call was to say sorry, wrong customer, please bring your car in as planned. Went over what needed to be done with the service advisor. I was never informed they were going to keep my car overnight. Since I worked the weekend. I had asked them to leave the car key in the car and I would pay over the phone and get my car back after work on Sunday night. The paperwork in the car was with another customer's name and address. I had already asked them to change my name on the account. They also put in the paperwork that something was not done because they didn't have the part. That was never discussed with me on the phone. Because the paperwork had the wrong name and address I had to go through and make sure the proper service was done on my car. I did leave a message for the service advisor and I never heard back from anybody. Susan ADDENDUM: Sept 11, 2023 Morgan with Phil Long Ford contacted me, apologized for my subpar experience with the Dealership and made an appointment for me to get my service completed without any additional cost to me. She arranged for pickup and drop-off service so as not to inconvenience me. Very professional and I will be back for any future service. Thank you, Morgan, for getting me taken care of! Susan"