Big Brand Tire & Service

"Bought tires for the 1st time from this shop and not a good experience. Pricing is about the same anywhere you go just a matter of finding a place that will actually do good work. They could the tires I wanted a little faster but I made a big mistake going there. After they installed tires on my truck which is my work truck my source of income I had decent amount of vibrations. Took truck back and they refused to re-balance my tires because they were too busy, "but when buying the tires they could get me in right away". Guy tried telling me mud in wheel wells etc etc. "Myself ex Ford technician so i know vehicle basics just fine" and he said they can get the fronts only re-balanced in a few days won't even offer to properly re-balance all 4 tires. I had to leave town that evening for work but they don't care understandably so. On my way out of town one by one in few hundred miles the wheel weights starting falling off the wheels and I had to stop driving for the night due to bad vibrations and took truck to a local dealer following day to re-balance tires properly and continue on my work trip. I just hope my tires hold up OK for the amount of mileage that they are warranted for because I don't ever want to do any business with this again. I am reasonable and understand if technician that worked on my truck was having a bad day or didn't know how to use the balance machine properly or just didn't care it's whatever but when I took my truck back and explained that I had a problem that needed immediate attention and my livelihood was impacted I was turned away and they did not stand behind their workmanship. Therefore, I am writing this review not due to poorly balanced tires but because the shop's incompetence and to correct their mistake in timely manner and costing me absolute grief in the middle of nowhere and added costs to having to get a motel for the night and having to pay for rebalancing tires elsewhere and a whole days wage at work. Extremely disappointed. !!!"

"The team at big brands tire on Buckley Road in Aurora is great! They are fast they are thorough and they always take great care of my vehicle needs of any kind. As a single female, they are trustworthy and never try to take advantage of you, they fix what is needed and advise you properly of things to consider for the future. I’ve recommended many of my friends go to this facility and live on the other side of the city… trust and kindness are everything ! Thank you always to Doug and the gang!"

"Fast and friendly service! I had to get two new all-season tires. Doug gave a great recommendation and Eva got me in quickly. New tires and alignment happened within a few hours and I was back on the road. Would highly recommend!"

"I highly recommend Big Brand Tires. With many options to choose I value working with the team at Big Brand Tires. My loyalty falls into place starting with the service and respect offered by Doug the manager. I am treated like family and a true neighbor when entering the door. In a time and place when shops and staff come and go, you can rely on Doug and his team. Their knowledge extends past great tires. Their mechanics are amazing. The team is always willing to provide an estimate. And they offer a veteran & military discount. Stay within the neighborhood and trust a shop with experience, friendliness, and service."