Colorado Jeep Service Department

"This was a complete waste of time. I made an appointment to have my car looked at a few days in advance. While making the appointment, the form asked what issues there were and if I would be dropping the car or waiting with it--I said I'd be waiting with it. Upon arrival, I was immediately told I'd have to leave the car for 2-3 days because there's waiting line to run diagnostics. When I asked if I could reschedule for a time to run diagnostics in a few days, I was told it's not possible. What's the point of requesting details or giving the option to wait with the vehicle if the car if you're going to immediately require I leave the car for several days before it can even be looked at? If when scheduling the appointment I was told I'd need to drop the car for X days, it'd be frustrating but I could have at least planned ahead. Instead I was expected to leave my vehicle right away. It certainly didn't help that the person attending to me was smug & condescending when I tried to ask questions. Overall it was a very poor experience."

"The Service Dept NEVER pick up their phone nor call back if a message is left. It’s been like this for the last 2-3 years. VERY disappointing when they were super enthusiastic when selling me my car!"

"Went again today, stood there while all service people talked to each other. Never a customer acknowledgement. A hello, how are you, nothing. Just very disrespectful. Could care less about you spending hard earned money and time there. Service appointments are very confusing. They want to keep your car 4 days!!! and they dont care. I bought a service plan, i have to go there. I just never feel good going there."

"Communication could be better, was told a number of times I would be called back for updates on service timing but got no call. Initial checkin was great and when the car was finally serviced, the lady I dealt with was fantastic. My car after diagnosis took 3 days for an oil change, little frustrating. I knew the diagnosis would take 4 days, that was well communicated. No one told me how long the repairs would take. So overall I was without a car for a week which made life very difficult and rang a few times for an update with no returned call."

"I dont even know where to begin. Every single time i go in i have to go back because they missed something. After a list of issues, My breaking point was realizing they forgot to put TWO lug nuts back on my tires. This is a liability and the risk of the safety of my kids, myself and others on the road. I will never return."