Costco Tire Center 8686 Park Meadows Center Drive, Littleton, CO 80124

"I made a mistake buying here. Good Prices, Terribly SLOW Service- Is this a joke gone bad?!? I've been a loyal customer of a national tire chain for over 30 years, but Costco's pricing lured me in for new tires on two different vehicles. That was a mistake. I will not be buying any more tires from Costco Pros: * Costco Pricing is Fair: They definitely offer competitive prices on tires. * Friendly Staff: The employees were helpful and informative, with none of that pushy sales vibe you sometimes get at tire stores. * Free Extras: Lifetime nitrogen refills and a solid road hazard warranty are nice perks. Cons: * Appointment Hassle: Everything requires an appointment, even rotations! * Slow Service is the Norm: Plan on waiting. Even with an appointment, it seems like they don't actually touch your car for 20-30 minutes after your scheduled time. When they finish your vehicle, they STILL seem to take their time to get the vehicle out. * Two-Hour Ordeals: Be prepared to spend at least two hours for installation or rotations, which is a big chunk of time compared to my usual tire experience. * Understaffed: I have seen just one person working the registers which means one person to handle the incoming phone calls, the people searching for what tires to buy, pricing out tires, and that same ONE person to take appointment check-ins, check-outs (yes, you stand in line again to get your key after the work is done), buy batteries, take battery core returns, etc. Overall: If you even sorta-kinda value your time, Costco might not be the best choice. However, if you can handle the long wait times, you'll be rewarded with friendly service, fair prices, and free nitrogen. Just make sure you have patience a book or two handy, more patience and more time to waste. You’re gonna be there a long while. The good news is, there is a food court cause I will be there for lunch and dinner and a bed-time snack."

"I got Michelin winter tires about 1 year ago at those location and scheduled tire rotations that are supposed tore complementary. After waiting for about 30 minutes, they manager informed me that they will not be bale to do is since Michelin prohibits them to perfume ration if tire tread is more than 2 mm unequal among different tires. I argued that nobody ever told me so but he ignored me. Needless to say that I was disappointed with Costco and went to discount tire and was ready to pay for it. However, they performed it for free and confirmed that they never heard of that rule."

"We had a 10:00 appointment to get new tires installed. We arrived by 10:00, and there were 5 people in line at the counter, with one employee checking people in, answering phones, etc. We did not get up to the counter until 10:20, and the employee made a snide remark about us being late. We were only "late" to check in because it took him that long to get through the line. We did our shopping while we waited for the car to be done. An hour after we dropped the keys off, we were done shopping and had not yet received a call, so we went to check on it. They had not even pulled our car into the bay when we checked on it at 11:30. They then told us it would be at least another 45 minutes until it was ready. I left my baby at home with the babysitter because we had an appointment, and I should have been able to get back to him in time for his next feeding. Now he has to wait an extra hour, or more, for a feeding because Costco cannot honor their appointment times."

"I used to walk in for tires and rotations. Then they started barking at me for not making an appointment. After my third time making “an appointment” and being told it would be an hour to 2 hours… I’m frustrated with it. I like the tires and have had good service, aside from the appointment scheduling. Seriously, is it the software you’re using or just an inability to schedule evenly? Or perhaps the walk-ins? lol. If it’s walking, stop allowing that, make it a policy."

"miserable customer service. There policies are meant to just screw people. I love shopping at Costco but Costco tire service I will go never again. Please update your policies to be customer friendly and not ripping of customers."