Fix Auto Highlands Ranch 3900 Norwood Drive, Littleton, CO 80125

"Fix Auto Highlands Ranch repairs were clearly done my experts. My car looks like new again. Everyone at Fix Auto have exceptional customer service and were very professional. I would highly recommend to anyone needing body work on their vehicle . Thank you to everyone there."

"Third time with Fix helping us. They have been wonderful. Joey is amazing and explained everything well, is patient, and followed up when needed. I thank the entire Fix team for their professionalism and care!"

"The shop was great to work with. good communication and detailed quote. They worked with Statefarm which was great and easy for me. There was a small delay but was no fault of Fix Auto, the previous company that tried to repair the back window of my car did it incorrectly requiring Fix Auto to order replacement parts to clean up the previous company's work. So I don't hold that against Fix Auto. Once the car was complete the car looked great and was clean and ready to go! Overall it was a pretty good experience given getting a car repaired is usually never under fun or good circumstances- they made it bearable, I would 100% recommend!"

"My car looks fantastic! You would never know someone swiped the bumper while parking. They were booked out so it took a while to get in. Needless to say, I was shocked when Joey said that they could start the work the day after my consultation due to a cancellation. Didn’t have any updates or communication from the office while the work was being done. They also contacted my second contact when the work was done because they said they couldn’t get ahold of me but I had zero missed calls or texts from them other than the initial text saying I would receive updates while the work was being done. But the work was completed with in the time frame they gave me, which was great! My car was nicely detailed when I picked it up from the shop. Joey and his team In the shop did a great job!"

"I really, really wanted to give Fix Auto a chance, but my business clearly does not matter to them. I conclude with some confidence they are only interested large insurance claims. In their defense, there was a gal working in the front office who I believe really wanted to connect me to the sales/estimate team, and was trying, but that team never bothered to respond after 3 interactions. I had a super-simple job. Estimate the cost to repaint the trunk lid on a car. I called and received an app where I could take pictures of the car and send them in, which I did. They did not respond. So I called some days later and was told they did not receive the info. (I completed all of the screens exactly and per the app, and it claimed success, but OK.) So we coordinated an email address where I could send the pictures and car information, which I sent, but I never received a reply. Finally, I drove over there with my son and the car and talked to the same person at the front desk. She showed me that she had passed along the information to a sales person, but the entire team was in a meeting, and no one could help me or look at the car while it was sitting there next to their door. I could hear the meeting. It was with State Farm who was telling them what they wanted from customer surveys, and that the most important thing was customer's responses to the question, "would you return to this shop?" I can emphatically answer that question. NO! Because the answers to a customer survey are definitely not the most important thing. Customer service and quality work is. Most businesses get that. I was told I would receive a response after my visit in person and never did. 3 strikes and you're out!"