Valley Nissan of Longmont Service Center 1005 Ken Pratt Boulevard, Longmont, CO 80501

"My wife and my experiences with Valley Nissan Service are much improved when their service advisor, Austin, is managing repairs on our truck. He is highly responsive and appears to genuinely care for customers and ensures our concerns are aknowledged. He also seems to enjoy a good challenge, which our truck gives plenty of, thoroughly investigates and resolves all issues. However, the other service advisor (name not to be mentioned) is completely the opposite and we will never work with him again! We prefer and will request to work with Austin, exclusively. This service professional is above par and we are so appreciative! Now, my only critique is that any repair, no matter how small, takes "7 hours" to perform. For example, I heard that "other" service advisor, name not to be mentioned, tell another customer that it would take 7 hours to replace an simple EGR valve. I also heard him tell yet another customer that it would take 3 to 4 hours FOR JUST AN OIL CHANGE! For a moment, I saw her bewilderment and struggle with that reality, but it was probably not all day since she waited there for the service. Hmmm. Lastly, we have also noticed this pattern of a seemingly "7 hour" time requirement and delayed notification when our vehicle is ready not sooner than an hour prior to closing, after its been in their shop all day regardless of the nature or complexity of services/repairs. We live 30 minutes out so that makes it extremely difficult to get there before they close."

"Evey employee at Valley Nissan of Longmont, is absolutely amazing! Hands down the best experience I have EVER HAD at a dealership. If you're looking for a new car or service, this is where you wanna be! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"

"I took my car in for a diagnostic test. This service costs ~$165. After 2 hours, I was told they did not/could not find the issue and only did one small task that was not worth $165 or two hours of work. I was rushed out the door and told to bring the car back and pay additional money to do more testing. I called shortly after the "work" and asked if I could bring the car back since the flash had done nothing for my car and I wanted to give them more time with it to find out what the problem was. They denied that request and said I would have to reschedule and pay for the same service I just paid for. After expressing my discontent with the service manager, (almost impossible to get a hold of) he offered to take another look but he was unwilling to assure me I would not have to pay again. I never would have guessed my service experience would be so terrible based on the reviews, Don't risk it and take you business elsewhere."

"I was in very good hands from the moment i stepped in. Everyone was so absolutely genuinely friendly, from the salesmen, the managers, to the service technicians. I can't say enough about how wonderful everyone was! I bought my first new car in 20 years. The experience was phenomenal instead of frustrating. I highly recommend!!"

"Went in for My 5th and Last FREE oil change. I needed to speak to the young man that serviced my Nissan Rogue regarding the Neg. Post on my battery. He was SOOO nice and listened to my story. I said THANK SO MUCH for His time."