Land Rover Flatirons 11420 Via Varra, Broomfield, CO 80020

"I've bought 2 used cars from them and both were very poorly maintained when sold to me. The Jaguar F pace I bought needed new brakes a few months after I bought it. I ended up trading it in with them for a 2019 Land Rover Discovery Sport about a year ago and it has multiple problems with only 30k miles. The check engine light is on and there are 10 codes of things wrong with the engine. It's impossible to get a service appointment and that's if someone actually calls you back. I called today about the check engine light and they said they can't get me in until May. I would not recommend buying any car from there if you want any sort of customer service or to be able to get the car in for servicing"

"Super disappointed in the level of Customer Service from the Service department. When calling in for a normal service after being told they were booked out 2 months I asked where other Land Rover locations are so I could contact them for availability. I was told "I don't know that information...sorry". I had better service from Lexus when I owned that vehicle, and it was half the price of my Defender. I expect a better level of service from a company that claims to be a Luxury Dealership...."

"The two stars is only thanks to the experiences that I have had with the sales department. The gentleman that helped me a while ago with a Defender was very kind and when I speak with their operator she is always helpful! However, the service department is a joke to say the least. Trying to get a hold of anyone in service is going to take you DAYS at least, getting an update is unheard of, and receiving quality work is unimaginable to these people. There used to be a couple of service workers by the name of Eric Montoya and Mackenzie Lockwood that actually knew how to do their job, but that seems to have been the last bit of common sense their service department had. I live in Castle Pines and had terrible experiences with Land Rover Denver which was the reason I began servicing at Flatirons. I initially had a positive experience, and it has quickly turned into what seems like a Nissan service area. The lack of customer service from this service center makes me never want to purchase another Range Rover again. The best part though, they will damage your vehicle and point the blame right in your face. Also, if you want to bring your Rover in for any factory maintenance, DO NOT count on your "maintenance required" light to ever shut off, they are incompetent in this field as well and when you call to try and have it addressed, you're the moron, not them. UPDATE: The general manager at LR Flatirons had reached out to me acting apologetic and offered assistance to have my maintenance light reset via a technician coming to my house, but the dreadful service manager shut that down real quick after sitting in to listen to our conversation... so just know that the GM too, has not a clue to what is going on, has zero backbone, and is babysat by those who are below him. Additionally, my most recent service on my RR Sport has proven to not be fixed properly as my "suspension fault" light has come back on. This dealer is a scam and will trap you in just to steal thousands of dollars from you! If you have issues and leave an honest review, fully prepare to get a fictitious story from the GM where he will then overpromise and fully under-deliver. DO BETTER LAND ROVER!"

"My experience w/Land Rover Flatirons was amazing. Quick in and out process with no runaround. Michael was a great sales rep and made the process super easy and transparent. I'd certainly recommend friends and family to purchase from here."

"I had a 2020 Land Rover Discovery Sport and loved it. Unfortunately I was in an accident and it was totaled. I immediately went back to Land Rover Flatirons and they helped my find a new 2023 Land Rover Discovery Sport. They made sure I found a compatible vehicle and I was back on the road within a week of my accident. Great car. Great dealership. And great staffing. Sells representative Aaron was spectacular and service representative Brian is equally as great."