Accountable Auto Care, Inc.

"Mark and his team did a great job on my son's Jeep Liberty. They were quick to get the Jeep in and very fast and thorough in completing and verifying all requested work. I have not found a better shop in the Broomfield / Westminster area. I had heard great things about Mark's business and can see now why so many folks in the area trust him and his team. Many thanks to Mark and Nahuel."

"Trustworthy & Fast- two words that best describe my experience with Accountable Auto! I actually had my car towed from a different shop to get my repairs done by Mark and his team. I’ll always bring my car here first from now on for any repair. Highly recommend!!"

"Great service! Great explanation of options for repair. I could not afford to complete everything that needed to be done so they worked with me to make sure I could get back on the road and get the other repairs in the future as money allows. Great pricing as well. Customer service (Jake) was also very good at communicating the pricing and time for repair as well. I am very happy with my experience and this will be my go to from now on."

"STAY AWAY AT ALL COST I know Mark from a business network and I have decided to give him some business to try his services as he seemed knowledgable at the time. Personal car: Oil change for my personnel car and check engine light. They charged me the oil change, the diagnosis for check engine light (gas cap to replace), the gas cap and the labor for gas cap. They charged me $250 labor to put the cap on.... Obviously ridiculous, I paid and talked to Mark and his decision was to give me credit because he agreed, I shouldn't not have been charged $250 to put a cap on. I didn't like the fact that it was a credit but because I was building a relationship with him and was sending him next my fleet van, that didn't bug me much. Business van: One of my van was diagnosed with an engine failure and not under warranty anymore. We have to change the engine. My van was at the dealership and I decided to have Mark do the work as it was a big project (about 16k) and I would rather work with him to support his business so we towed the van to his location. This was the biggest mistake of my life. They changed the engine and when ready, Mark informed me that the transmission went out. He assures me that transmission can go out without notice and quote me 7k to change the transmission. At this point, I have a doubt as I never had any issue with the transmission and all was in good working condition when we dropped it to him. I towed the van to my primary mechanic to find out the transmission hasn't been properly reinstalled. (During testing found that input speed sensor was not connected. Reconnected and codes went stored.) My mechanic connected the transmission properly and all is working. Mark was going to charged me 7k for something that was not needed. Total cost $150 to fix his mistake It doesn't stop here: After a week of use, van issue and we have to tow it to our mechanic. they found out the belt shaved off from improper tracking on pulley system. Pulley installed backwards. total cost $1000 to fix his mistake And now: Engine overheat, we had it towed again and the first diagnosis came in to say the cooling system was not installed properly so they redid it and they informed me that the cooling system may not be compatible with the new engine they installed. They also notice a clicking noise in the engine that is not normal and are examining the issue right now. Bottom line, we may need to change again the engine due to improper installation. Total cost probability another 18k to fix his mistake I confronted mark with this (I have all in email) and Mark always make excuses and doesn't want to take responsibilities. He didn't pay us back all the work we had to do to fix his mistakes. (if I remember correctly, He sent me $150 for the diagnosis but I haven't got my $250 for the gas cap neither all the extra work we did listed above) I will take action in justice against the shop because the damages are far worst than his lack of competences. STAY AWAY AT ALL COST FROM THIS SHOP PS: I also had some other bad experience with this company that I didn't listed here. TRULY, stay away"

"Great service! Very thorough review of our work van. Clearly communicated each step of the process. Provided several solutions and recommendations with honest pricing. Provided pictures at each step and materials used. Highly recommend."