Chuck E. Cheese 1001 West Hampden Avenue, Englewood, CO 80110

"Edit: I want to start by saying corporate fixed everything were easy to work with and will be dealing with the manager who was presented as the district manager. The actual district manager is Ryan and a super nice guy. We will be going to the lone tree location till the sort out what happened at englewood. Last year did my twins bday party and was great and was excited to go there again this year. We confirmed I had 20 kids confirmed and to keep the number at 23 for the party. I even have a ring video from my living room security footage going over the party. End of party, 23 gift bags given out, 23 wrist bands were given, 23 cups on table: then they charged me for 28 kids. I said excuse me you overcharged, the short girl working there starts ranting and raving listen to me listen to me. I kept saying ok talk. She clearly was not realizing she confused my party with her party of 30 she told me about on the phone coming in. So I started recording her. So she ran off and called the police on me. The main manager comes out and still charges me for 28 kids. I am trying to find corporates number and get the security footage to prove not only were these managers liars but also never even saw the district manager till the end. I would love to talk to the owner and resolve this issue. Hopefully you see the footage and realize that you need better staff and to be more present at this location. Last year was amazing this year not so much. They also ended up using our credit card for an only fans account. May have been dumb enough to send it to themselves. We contacted the police when we found the charges the next day."

"Overall, food is exactly what you'd expect from a chain kid centric food establishment. My boss ordered from them under the disguise of "Pasquallys Pizza & Wings". We got pizza and a meatball sandwich. The pizza was pretty underwhelming in terms of flavor however, it had a bunch of cheese on it so that made it relatively consumable. There were seemingly no spices of flavor to the food itself. It was very dense and filling but not in a satisfying way as you'd enjoy in the middle of a work day. Ultimately, there is no surprise in how this food is widely received amongst consumers. Regular. Boring. Food."

"Chuck E. Cheese sure has changed since I was a kid, and it has improved in every aspect. It's clean and brightly lit with surprisingly good food and a friendly staff. We had our daughter's birthday party here today and it went perfectly. And when comparing it to other places to have a child's birthday party, it was a very good deal."

"It's very unfortunate when it's over 90 degrees outside ... you take a bus and 2 trains to come celebrate a birthday ... with 5 hot kids and 2 adults and are told that you can't get ice because the "kitchen" is backed up... I am unsure how the kitchen being backed up could cause "NO ICE" ... or how a kitchen could be "backed up" when it's not even busy..... Not to mention the manager on duty in ear shot complaining and talking bad about a parent whom came to spend alot of money on 5 kids for a birthday celebration. ..really puts a damper on an experience that should have been a good one. I don't believe this was money spent in the right way.... customer service is horrible. .. your management is NOT a good leader for the other that work here and seem to have a better scope of what's is expected."