Rob's Auto Repair

"If I could give 0 stars, I would. I brought my car in A MONTH ago to get a new radiator after a minor crash. They had updated me within the first couple of days, but have now gone radio silent. I have had to reach out to THEM to get updates, and they still have told me nothing substantial except for excuses. I financially cannot go without a car anymore. Their mistakes have severely affected my personal life and work life. Because of their negligence and lack of accountability, I am in a financial hole… Ladies, be careful out there… yet another auto shop who likes to take advantage of small women. I always try to extend extra grace, and be understanding - because I have heard great things about this place… but boy was I wrong, and I am beyond frustrated at this point."

"I was charged more than the verbal quote. Instead of arguing, I ended up paying the difference. I hate leaving engine review for a small business owner, but there are many better ways to treat a customer."

"Love this business. Honest, caring and understanding of people's needs. I'm a little surprised at some of the reviews, but Jon has always taken care of my family vehicles and considerate of work schedules as well as his flexibility to get the job done quickly and efficiently and with cost in mind. Jon and his mechanics are knowledgeable about their field and take into consideration the necessity of dire situations versus things that can wait and will be honest on what's best for the individuals situations. Worth the extra time and money to take here, rather than a corporate mechanic."

"I was having trouble with the alternator in my van not charging the battery so I called these guys and they said "bring it in first thing tomorrow." I got there shortly after they opened and Jon was able to give me an estimate on how long it would take to get a quote and then fix. He was able to fix it a bit faster than he expected and the van was up and running right as rain. He was very helpful and kind. The service and parts were all about what I expected price wise, and he was even able to throw in a larger alternator because it's a wheelchair van with lots of extra electronics."

"I had brought my Range Rover here many times for big jobs and had gotten my car back fast and fixed. I have referred this shop to everyone I know. I brought my classic truck here to get it checked out assuming it would have the same care and consideration as my other vehicle and I was VERY wrong. Not only was I lied to multiple times about the work being done on my car and the timeline it would be done by, I was told repeatedly by Jon’s receptionist as well as himself that my car was “not worth fixing” and the engine is failing. I went in to pick it up and was told that the work that he said had been done had not been completed (3 days after he said it was) and was told to come back later that afternoon. When I did, he was not there, but the receptionist gave me the bill with charges consisting of things I did not approve or need. for example, I was charged 10 for windshield wiper fluid. I later talked to Jon about his approach on explaining what was wrong with my car in hopes we could reach an understanding and that I felt he was very disrespectful to which he shrugged off and said that “most of my clients want the truth” after I explained that this car was extremely sentimental to me and that I would be taking it to the mechanic who built the engine as his diagnostic was surface level and incomplete, trying to not get upset due to the office looking that of a day care with children and dogs running around. I left upset and with a $340 bill for changing spark plugs. Heres where things get FUN: I dropped off my car with a real mechanic to which I was instantly texted (on a Sunday night nonetheless) that 2 OUT OF 4 SPARK PLUG WIRES WERE CHANGED. I payed $340 to have an incomplete job!!!! This shop is terrible and scams women. I know if I was a man approaching this situation, I would not get the level of disrespect and blatant disregard that I was shown. My mechanic has advised me that if he truly believed my engine was failing then there would be no point in changing the spark plug wires."