Quick Lane at Ziems Ford Corners

"They used to be quick, but ever since they stopped allowing owners to sit in their vehicles during service, the wait time has slowed to an almost unbearable crawl. Expect your vehicle to be there for a minimum of two hours, even if there is only a couple of cars present. The last couple of times I went took about four hours. Both on days with short lines (about 6 vehicles including mine). It's really disappointing considering that a couple of years ago the same work would be done in 15 to 30 minutes. The service itself still seems good. But I absolutely dread coming here and wasting half of my day. Really wish they'd get it together and get back to doing things the way they used to."

"This is the second time something they messed up or they didn't properly installed. First they bent my skid plate during an oil change and they took forever to get it ordered. When they finally put it back on they used all different bolts to put back on. Today they didn't properly put my hub cap back on and it's missing!! It never fell off before until I got the tire rotation here! Now they are saying they can't do anything about it if they didn't properly install it. I thought I try this place to get a simple tire rotation. It's a 6 hour round trip!!"

"It’s frustrating that this is the 2nd time I’ve been here and still waiting. Not a quick lane at all. Should rename it to the Endless wait lane. Might be ok if I was the kind of person who just drops off her Mustang, with the keys in her, and then leave her there all day. But I will not leave my car. Told the wait was 1.5-2 hours. Been here 2.5 hours and I was 4th in line. She is still not in…….3.5 hours….."

"Pulled up for a oil change around 8:20pm. Bay doors closed but the sign said open till midnight. Walked inside to see if they were open. Like 7 guys just hanging around. One sitting at the desk looking at his phone. Not one of them paying any attention to me walking in.. Waiting 5 mins I then asked "if they're open". They responded yes! I got to wait for the advisor. They went back to ignoring me . Waited another 5 mins. "Asked when will your advisor be back"? . They said "I don't know. He's some where inside". No caring how long I been standing there.. Idk what happen to their advisor, but if you're going to step away from the desk for that long put someone to over see your department, till you get back about another 5 mins goes by of me waiting. Finally one guy took it apon himself to try and take down my information. I have bought 3 vehicles and ave always took my vehicle to zimes and NEVER had a problem with them till now."